London, WC2E 7HA,
United Kingdom
Pocket Living Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pocket Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Pocket Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pocket Living has purchased the following applications: Clixifix Customer Care for Customer Experience in 2017, Amazon SES for Transactional Email in 2014, Amazon EC2 for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pocket Living is running and its propensity to invest more and deepen its relationship with Clixifix , Contentsquare , Lotame or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pocket Living revenues, which have grown to $89.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pocket Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clixifix | Legacy | Clixifix Customer Care | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Pocket Living deployed Clixifix Customer Care to manage customer care operations. The Clixifix Customer Care implementation was scoped to strengthen the company Customer Experience function across customer service and aftersales workflows.
The deployment centers on defect logging and ticketing, contractor performance trend reporting, and raw data export to support evidence-based escalation. Reporting capabilities provide one click trend views that surface recurring defects and contractor-related patterns, enabling systematic identification of reappearing issues and data-backed case analysis.
Operationally the application is used by the customer care team to coordinate with contractors and site operations, feeding a centralized issue backlog and case history. Clixifix Customer Care preserves intervention records, timestamps, and resolution notes so colleagues can review prior actions and continue support when staff are on annual leave.
Governance and process changes focus on transparency and handover, reporting providing the raw data needed to substantiate problems and to allocate contractor follow up. The implementation emphasizes structured case documentation and trend reporting to support escalation workflows and continuity of service.
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2014 | 2014 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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