London, WC2E 7HA,
United Kingdom
Pocket Living Technographics
Pocket Living Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pocket Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Pocket Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pocket Living has purchased the following applications: Clixifix Customer Care for Customer Experience in 2017, Amazon SES for Transactional Email in 2014, Amazon EC2 for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pocket Living is running and its propensity to invest more and deepen its relationship with Clixifix , Contentsquare , Lotame or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pocket Living revenues, which have grown to $89.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pocket Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pocket Living Tech Stack and Enterprise Applications
Pocket Living CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clixifix | Legacy | Clixifix Customer Care | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Pocket Living deployed Clixifix Customer Care to manage customer care operations. The Clixifix Customer Care implementation was scoped to strengthen the company Customer Experience function across customer service and aftersales workflows.
The deployment centers on defect logging and ticketing, contractor performance trend reporting, and raw data export to support evidence-based escalation. Reporting capabilities provide one click trend views that surface recurring defects and contractor-related patterns, enabling systematic identification of reappearing issues and data-backed case analysis.
Operationally the application is used by the customer care team to coordinate with contractors and site operations, feeding a centralized issue backlog and case history. Clixifix Customer Care preserves intervention records, timestamps, and resolution notes so colleagues can review prior actions and continue support when staff are on annual leave.
Governance and process changes focus on transparency and handover, reporting providing the raw data needed to substantiate problems and to allocate contractor follow up. The implementation emphasizes structured case documentation and trend reporting to support escalation workflows and continuity of service.
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Pocket Living PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2014 | 2014 |
In 2014, Pocket Living deployed Amazon SES for Transactional Email on its website, using Amazon Web Services as the cloud vendor. The implementation focuses on delivering customer-facing transactional messages from the Pocket Living website, with Amazon SES acting as the outbound mail service for account notifications, booking confirmations, and other transactional workflows.
The Amazon SES deployment was configured to use standard Transactional Email capabilities such as the SMTP interface and Send API, template-based message composition, and native bounce and complaint handling to maintain deliverability and operational hygiene. Integration is explicitly limited to the website sending layer, with domain authentication and sending configuration governed through AWS account settings, and operational ownership aligned to the customer communications and web operations functions within Pocket Living in the United Kingdom.
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Transactional Email | PaaS |
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2017 | 2017 |
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Pocket Living IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015, Pocket Living deployed Amazon EC2 to host its public website. The implementation positions Amazon EC2 within the Application Hosting and Computing Services category to deliver the compute layer for web delivery and application hosting.
The deployment uses Amazon EC2 instances provisioned to run the web application layer, leveraging standard EC2 capabilities such as virtual server provisioning, AMI-based image management, security group controls, and instance lifecycle operations. Operational ownership is assigned to Pocket Living's IT and web operations teams, who manage instance provisioning, software updates, and monitoring, focusing the Amazon EC2 Application Hosting and Computing Services deployment on the company’s customer-facing web presence and web operations.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Pocket Living CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Pocket Living
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Apps Being Evaluated by Pocket Living Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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