Rio de Janeiro, 20231-110,
Brazil
Policia Civil do Estado do Rio de Janeiro Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Policia Civil do Estado do Rio de Janeiro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 Policia Civil do Estado do Rio de Janeiro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Policia Civil do Estado do Rio de Janeiro has purchased the following applications: InstantVoice Platform for PBX, VoiP and Phone Systems in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Policia Civil do Estado do Rio de Janeiro is running and its propensity to invest more and deepen its relationship with Instant Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Policia Civil do Estado do Rio de Janeiro revenues, which have grown to $38.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Policia Civil do Estado do Rio de Janeiro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Instant Solutions | Legacy | InstantVoice Platform | PBX, VoiP and Phone Systems | Collaboration | n/a | 2014 | 2014 |
In 2014 Policia Civil do Estado do Rio de Janeiro implemented InstantVoice Platform from Instant Solutions to provide 24x7 help-desk telephone support and recorded secure communications for public-safety operations. The deployment was initiated to support contact center and emergency communications requirements ahead of the Rio 2016 Olympic Games, and vendor statements indicate the police had been using the platform for two years by August 2016, confirming a production rollout around 2014.
The InstantVoice Platform implementation aligned to the PBX, VoiP and Phone Systems category and was configured as a multiservices VoIP deployment. Functional capabilities included continuous call recording for secure evidence capture, automatic call distribution and centralized call handling for contact center workflows, and real-time monitoring and logging to support 24x7 operations. The architecture emphasized VoIP-based core switching with redundant PBX instances and high availability configurations to ensure resilience for mission-critical public-safety communications.
Operational coverage focused on Polícia Civil contact centers and public-safety communications during major events in Rio de Janeiro state, supporting help-desk and operational dispatch functions. Governance practices reflected continuous operational monitoring and retained recorded communications as part of secure communications handling. The vendor reports high availability and mission-critical resilience during the peak event period of the Olympic Games, demonstrating the InstantVoice Platform in an operational public-safety context.
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