PolyAI Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by PolyAI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 PolyAI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PolyAI has purchased the following applications: SurrealDB Agentic and Gen AI for Generative AI Platforms in 2025, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Demandbase ABX Cloud for Account Based Marketing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PolyAI is running and its propensity to invest more and deepen its relationship with SurrealDB , Google , Demandbase or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PolyAI revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PolyAI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SurrealDB | Legacy | SurrealDB Agentic and Gen AI | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, PolyAI integrated SurrealDB Agentic and Gen AI to enable low-latency retrieval augmented generation for its Agent Studio conversational product. PolyAI implemented SurrealDB Agentic and Gen AI as a Generative AI Platforms component to bring enterprise knowledge bases into voice and chat workflows supporting customer service and CX.
The implementation concentrated on vector search and RAG pipeline capabilities, including embeddings indexing, real-time retrieval, and low-latency lookup. SurrealDB Agentic and Gen AI delivered approximately 30ms vector lookup latency, enabling inference-stage retrieval suitable for streaming conversational responses.
Integration work allowed enterprise customers to bring their own knowledge bases into Agent Studio for both voice and chat conversational AI, with operational coverage in the United Kingdom and globally. The deployment preserved full data ownership, maintaining customer custody of knowledge assets while surfacing those assets in runtime retrieval.
Governance and rollout emphasized data ownership and access controls to support bring-your-own-knowledge-base operational patterns, aligning ingestion and retrieval policies with customer service and CX workflows. The integration demonstrated SurrealDB Agentic and Gen AI suitability for real-time generative AI pipelines within PolyAI’s Agent Studio architecture.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Demandbase | Legacy | Demandbase ABX Cloud | Account Based Marketing | CRM | n/a | 2022 | 2022 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Database Management | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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