Toronto, M6S 5B3, ON,
Canada
Pooch Patch Technographics
Pooch Patch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pooch Patch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2 Pooch Patch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pooch Patch has purchased the following applications: Google Pay for Payment Processing in 2020, Tidio Live Chat for Chatbots and Conversational AI in 2018, Zoho Mail for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pooch Patch is running and its propensity to invest more and deepen its relationship with Google , Apple , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pooch Patch revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pooch Patch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pooch Patch Tech Stack and Enterprise Applications
Pooch Patch ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Pooch Patch implemented Google Pay on its website. Google Pay serves as the Payment Processing solution for online checkout on Pooch Patch's Canadian ecommerce site, targeting consumer payments for the manufacturer’s direct to consumer orders. The deployment is focused on site based checkout flows for card and mobile wallet payments.
The implementation integrates the Google Pay web API into the site frontend, embedding the Google Pay payment button and payment sheet to collect tokenized payment credentials. Payment tokens are passed from the client to the merchant backend and then forwarded into the merchant capture and settlement path via the existing payment capture workflow. Functional capabilities implemented include wallet based authentication, card tokenization, and streamlined checkout instrumentation to support order processing and payment authorization. Governance work concentrated on merchant account configuration within Google Pay and frontend checkout wiring, with implementation scoped to the corporate website serving customers in Canada.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2022 | 2022 |
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Subscription and Recurring Billing | ERP |
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2018 | 2018 |
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Pooch Patch AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Pooch Patch implemented Tidio Live Chat on its website. The deployment uses Tidio Live Chat in the Chatbots and Conversational AI category to add a website-hosted chat widget and real-time messaging capability for the small Canadian manufacturer with two employees. The implementation is focused on front-line customer engagement during e-commerce browsing and contact capture from site visitors.
Configuration centered on conversational capabilities typical of Chatbots and Conversational AI implementations, including automated responses, canned messages, and live agent handoff to support synchronous and asynchronous customer interactions. Operational ownership is internal, with the two-person team managing chat routing, message templates, and workflow rules to support customer service and online sales. The deployment emphasizes lightweight governance and rapid iteration of conversation scripts to match small-business operational rhythms.
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Pooch Patch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Mail | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Pooch Patch deployed Zoho Mail as its primary email platform and instrumented Zoho Mail on its public website to handle inbound customer messages. Pooch Patch uses Zoho Mail in the Collaboration category to manage customer and operational email communication across its two person operation. The implementation centers on hosted mailboxes and webmail access provisioned to support customer inquiries and routine operational coordination.
Configuration aligns with small business patterns for Zoho Mail, using domain hosted mailboxes, an administrative console for account provisioning, basic spam filtering, and standard SMTP and IMAP access for desktop and mobile clients. The Zoho Mail deployment is integrated with the website contact flow so inbound web enquiries route directly to company mailboxes, and operational governance is concentrated with a central administrator managing accounts and aliases. The configuration positions Zoho Mail as the primary Collaboration application for Pooch Patch to support customer-facing messaging and internal coordination.
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Pooch Patch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2018 | 2018 |
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Pooch Patch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Pooch Patch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Pooch Patch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Pooch Patch
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Pooch Patch Executives
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