Leeds, LS10 1DX,
United Kingdom
Primary Ict Support Technographics
Primary Ict Support Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Primary Ict Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Primary Ict Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Primary Ict Support has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Primary Ict Support is running and its propensity to invest more and deepen its relationship with Rocket.chat , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Primary Ict Support revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Primary Ict Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Primary Ict Support Tech Stack and Enterprise Applications
Primary Ict Support AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Primary Ict Support implemented Rocket.chat on its website. The UK based professional services firm with roughly 30 employees deployed Rocket.chat as a web embedded conversational interface to capture inbound client inquiries and provide real time customer support directly from its public site, aligning the deployment to customer service and first line support functions within the business.
Configuration centered on enabling real time messaging, channel based routing, and role based agent accounts to separate public web interactions from internal support workflows, reflecting core Chatbots and Conversational AI functional patterns. Operational governance is managed by appointed support staff who control administrative settings, user roles, and moderation workflows for message handling and escalation, while the implementation scope remains focused on website customer engagement and internal agent workflows.
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Primary Ict Support Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Primary Ict Support implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform and is using Google Workspace on its website. The UK professional services firm adopted the cloud-hosted Google Workspace SaaS environment to centralize corporate email, calendar, and document collaboration for its 30-employee organization.
Configuration and operational coverage are managed through the Google Workspace Admin console, with user provisioning, domain management, group permissions, and basic mobile device management configured to support business functions. Functional modules in active use include Gmail, Google Drive, Google Docs and Sheets, and Google Calendar, with identity and access controls applied through Google Workspace administrative policies. The deployment is positioned to support client communication, internal collaboration, and document lifecycle workflows across all departments, with governance centered on admin console configuration and account lifecycle management.
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Collaboration | Collaboration |
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2015 | 2015 |
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Primary Ict Support Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Primary Ict Support implemented Algolia Search on its public website. The deployment used Algolia Search in the Application, Web and Enterprise Search category to provide site-level search and content discovery across service pages and knowledge resources. For a 30-employee professional services firm in the United Kingdom, the implementation emphasized frontend integration, content indexing, and relevance configuration to support customer self-service and inbound lead pathways. The solution was integrated into site templates using Algolia Search hosted APIs and JavaScript widgets to render search UI components and autocomplete in the browser.
Configuration work included defining indexing strategy, attribute faceting, autocomplete behavior, typo tolerance, and relevance tuning to reflect company terminology and service priorities. Operational ownership rested with the web and IT function at Primary Ict Support, which managed the Algolia dashboard, search schema, and relevance rules and coordinated indexing cadence with marketing content updates. The implementation scope was limited to the company website, with integration points between the site frontend and Algolia's managed search service, and no system integrator was involved.
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Primary Ict Support CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Primary Ict Support IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Primary Ict Support CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Primary Ict Support
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Primary Ict Support Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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