Probe CX
South Tower, Level 7/485 La Trobe Street,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 13 0017-7623
Professional Services
Probe CX Technographics
Probe CX Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Probe CX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19000 Probe CX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Probe CX has purchased the following applications: Epicor ERP for ERP Financial in 2018, PhenomPeople ATS for Applicant Tracking System in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Probe CX is running and its propensity to invest more and deepen its relationship with Epicor , Microsoft , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Probe CX revenues, which have grown to $2.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Probe CX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Probe CX Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Probe CX implemented Epicor ERP as its core ERP Financial system. The Epicor ERP deployment consolidated transactional finance workstreams across subsidiaries and corporate entities and was explicitly used to migrate balance sheet accounts, accounts payable invoices and accounts receivable invoices from Shoe Book software into a single ERP Financial platform.
The implementation covered core financial modules including general ledger, accounts payable, accounts receivable, fixed asset register management, and routine payroll journal posting, with configuration to support prepayments, accruals and quarterly business activity statement filing. Teams used Epicor ERP for month end closing activities and P and L variance analysis, with reporting and automated distribution workflows established to meet internal KPIs for close and distribution timing.
Operational coverage extended to AP and AR departments across Probe Group subsidiaries, including reconciliation of multi-entity and foreign exchange balances between Australian entities and a Philippines-based subsidiary. The project handled scaled payment volumes described in source records, including weekly vendor payment runs and monthly creditor reconciliations, and preserved a fixed asset register valued at over $2.8M within Epicor ERP.
Governance and process changes accompanied the technical deployment, with AP team leaders instituting KPI thresholds such as close of business on the second business day for journal and report distribution and electronic report routing to reduce paper consumption. Outcomes documented in source records from the Epicor ERP era include improved cashflow management quantified as a $500K working capital benefit, a $200K working capital increase attributed to cash management changes, operational efficiencies including an 80 percent reduction in manual data entry time through automation, a $7K telecommunications cost saving, and the ability to reconcile complex foreign exchange accounts within hours while maintaining statutory compliance through regular BAS submissions.
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | PhenomPeople ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021 Probe CX implemented PhenomPeople ATS as its Applicant Tracking System to centralize recruitment workflows for Talent Acquisition and recruitment functions. PhenomPeople ATS was provisioned as the enterprise recruitment layer supporting requisition management, candidate lifecycle tracking, interview orchestration and offer management.
Deployment combined the PhenomPeople ATS SaaS application with explicit integrations to Workday, numerous workforce management systems and Preceda Payroll as part of the broader HR technology landscape. Configuration focused on automated requisition-to-hire workflows, role-based recruiting permissions, candidate data synchronization and maintaining a single source of truth between the Applicant Tracking System and core HR and payroll systems.
Governance was executed through a program management construct during Phase 2 of a concurrent Workday rollout, which also encompassed Advanced Compensation, Talent and Performance, Learning Management, Time Tracking and the Peakon employee feedback tool. The rollout required cross-functional coordination across HR, payroll and workforce management teams, with program-level integration oversight to align recruiting processes, data flows and operational handoffs.
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Compensation Management | HCM |
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2021 | 2021 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2024 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Talent Management | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Probe CX implemented Hubspot Live Chat on its website, deploying a real-time conversational channel classified within Chatbots and Conversational AI. Probe CX is a Professional Services firm with approximately 19,000 employees and used Hubspot Live Chat to add synchronous web messaging and automated pre-chat capture to its digital engagement stack. The deployment established a web-facing chat widget and chatflow entry points for inbound customer and prospect interactions.
Configuration focused on standard Hubspot Live Chat capabilities, including customizable chat widget behavior, scripted responses and chatflows, visitor context capture, and transcript logging to support sales and customer support workflows. Operational ownership was concentrated with digital engagement and customer experience teams, and rollout scope was limited to Probe CX public web properties where the chat widget was embedded. Governance emphasized templated response libraries and routing rules to ensure consistent handling of inbound conversations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Call Center | CRM |
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2020 | 2020 |
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Call Center, Customer Experience | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Probe CX
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Probe CX Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Probe CX IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Probe CX digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Probe CX Technographics
Probe CX is a Professional Services organization based in Australia,
with around 19000 employees and annual revenues of $2.90 billion.
Probe CX operates a diverse technology stack with applications such as
Epicor ERP, PhenomPeople ATS and Hubspot Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Probe CX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Phenom and HubSpot.
Probe CX recently adopted applications including
Workday Payroll in 2024, 6sense Account Engagement Platform in 2024 and PhenomPeople ATS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Probe CX’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Probe CX’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Probe CX technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.