Wohlen AG, 5610,
Switzerland
Profi Office Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Profi Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Profi Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Profi Office has purchased the following applications: Blue Call Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Profi Office is running and its propensity to invest more and deepen its relationship with Blue Call or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Profi Office revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Profi Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Call | Legacy | Blue Call Contact Center | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, Profi Office implemented Blue Call Contact Center for its Call Center operations within its Swiss contact-center services. The company AGB and subcontractor provisions explicitly list Blue Call AG for operation and maintenance of telephone-control systems, indicating use of Blue Call Contact Center telephony operations in production.
Blue Call Contact Center deployment centers on telephony operations and contact routing, with inferred use of agent-facing telephony integration, automatic call distribution workflows, and IVR style call handling consistent with Call Center platforms. Governance and operational responsibility are documented through the AGB, which assigns Blue Call AG ongoing operation and maintenance duties for telephone-control systems, positioning Blue Call as the operating subcontractor for Profi Office customer service functions.
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