Alloa, FK10 3LP,
United Kingdom
ProGlaze Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ProGlaze Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 ProGlaze Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ProGlaze Group has purchased the following applications: Dialer360 Click-to-Call Dialer for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ProGlaze Group is running and its propensity to invest more and deepen its relationship with Dialer360 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ProGlaze Group revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ProGlaze Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dialer360 | Legacy | Dialer360 Click-to-Call Dialer | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, ProGlaze Group implemented Dialer360 Click-to-Call Dialer as part of its Call Center tooling to support sales and customer care operations. The company appears on the vendor partner listing for Dialer360, indicating the Dialer360 Click-to-Call Dialer was used to manage outbound and inbound contact workflows for customer acquisition and service in the United Kingdom.
The deployment is aligned with Dialer360 modules promoted by the vendor, notably Click-to-Call and Predictive Dialer capabilities. Functional capabilities consistent with the Call Center category include outbound campaign management, automated predictive dialing to queue contacts to agents, agent click-to-call controls, call logging and basic reporting, and queue-based inbound handling.
Operational scope covered ProGlaze Group sales and customer care teams in the United Kingdom, centralizing outbound dialing and callback orchestration through the Dialer360 Click-to-Call Dialer. Governance and rollout considerations consistent with this class of Call Center implementations would include establishing campaign ownership, dialing rule configuration, call script standardization and supervisor controls to align agent workflows and compliance for predictive dialing deployments.
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