Belfast, BT1 6HH,
United Kingdom
Progressive Building Society Technographics
Progressive Building Society Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Progressive Building Society and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Progressive Building Society employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Progressive Building Society has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Progressive Building Society is running and its propensity to invest more and deepen its relationship with Rocket.chat , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Progressive Building Society revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Progressive Building Society intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Progressive Building Society Tech Stack and Enterprise Applications
Progressive Building Society AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Progressive Building Society implemented Rocket.chat as a customer-facing chat solution on its website. Progressive Building Society deployed Rocket.chat to provide Chatbots and Conversational AI capabilities for web-based customer engagement and support across its retail digital channels.
The implementation centered on a website-embedded Rocket.chat widget and associated conversational workflows, combining bot-driven FAQ handling with live agent handover. Configuration emphasized session transcript capture, automated routing and canned responses, and a lightweight agent console for customer service staff, reflecting standard Chatbots and Conversational AI functional patterns such as intent matching and response templates.
Operational scope targeted customer service and digital channel teams within Progressive Building Society, with governance focused on chat policy enforcement, message retention and agent moderation. The Rocket.chat deployment aligned the application, Chatbots and Conversational AI category and business function by instrumenting conversational workflows to support web-based customer support and contact-center handoff.
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Progressive Building Society Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Progressive Building Society deployed Cisco Webex Meetings on its website to provide browser-based conferencing for customer and staff interactions. Cisco Webex Meetings serves as the Audio Video and Web Conferencing platform embedded in public-facing pages to enable click-to-join sessions and scheduled web meetings.
The implementation uses core Cisco Webex Meetings capabilities common to the category, including HD video and audio, screen sharing, meeting scheduling, participant controls, and recording. Configuration focuses on web-native access and meeting room provisioning so clients can join from a browser without additional desktop client installation.
Operational coverage spans customer-facing advisory and service touchpoints and internal collaboration across the organization of 180 employees, with meeting access surfaced directly through the corporate website. The deployment aligns the application, Audio Video and Web Conferencing, with business functions in customer service, remote advisory, and internal communications.
Governance and workflow elements described in the rollout emphasize centralized meeting administration, access controls, and scheduling policies tied to the website experience. Progressive Building Society embedded Cisco Webex Meetings to standardize web conferencing workflows and to create a consistent meeting entry point for both customers and employees.
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Collaboration | Collaboration |
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2020 | 2020 |
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Progressive Building Society Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020 Progressive Building Society implemented Algolia Search on its public website. Algolia Search is used as an Application, Web and Enterprise Search solution to provide site search, autocomplete and relevance-tuned results across product and informational pages, supporting the customer-facing website search business function.
The deployment centers on front-end search UI integration and indexed web content, with the service operating as a cloud-hosted search platform that delivers search as you type, facets and configurable ranking controls. Operational ownership is held by the society's digital and web team who manage indexing cadence and relevance tuning, while the implementation focuses on ongoing configuration of search relevance and content indexing rather than deep backend system integration.
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Progressive Building Society CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2015 |
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Progressive Building Society IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Progressive Building Society
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Progressive Building Society Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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