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ProMexico
Location
Boulevard Miguel de Cervantes Saavedra 303, Col. Granada, Miguel Hidalgo,
Mexico City, 11520,
Mexico
Website
https://www.promexico.gob.mx/
Phone
52 55-5447-7000
Artw industry
Government
Employee
Revenue

ProMexico Technographics

ProMexico Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by ProMexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1250 ProMexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that ProMexico has purchased the following applications: TOGA CC Matrix for Call Center in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems ProMexico is running and its propensity to invest more and deepen its relationship with TOGA Soluciones or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing ProMexico revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ProMexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

ProMexico Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TOGA Soluciones Legacy TOGA CC Matrix Call Center CRM n/a 2020 2020
In 2020, ProMexico engaged TOGA Soluciones to deploy TOGA CC Matrix as a Call Center application to support citizen and business-facing service capabilities in Mexico. The initial deployment emphasized inbound contact handling and omnichannel interaction management to centralize contact-center operations for government services. TOGA CC Matrix was configured to support inbound contact routing, omnichannel interaction handling, case creation and CRM-aligned service workflows, and centralized interaction reporting. Implementation work focused on agent desktop workflows, scripted response templates and interaction logging to maintain unified records for citizen and business inquiries. Operational coverage included contact center agents supporting citizen services and business outreach within ProMexico's Mexico operations, with workflows aligned to CRM and government services processes. The solution captured voice and digital channel interactions to produce unified interaction histories and provide consistent handling across phone, email and messaging channels. Governance changes concentrated on standardizing response workflows and centralizing interaction reporting to improve operational oversight and service consistency. Expected outcomes cited by the vendor include improved multichannel response and centralized interaction reporting to support more consistent citizen and business engagement.
IT Decision Makers and Key Stakeholders at ProMexico
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by ProMexico Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD ProMexico Technographics

ProMexico is a Government organization based in Mexico, with around 1250 employees and annual revenues of $150.0 million.

ProMexico operates a diverse technology stack with applications such as TOGA CC Matrix, covering areas like Call Center.

ProMexico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as TOGA Soluciones.

ProMexico recently adopted applications including TOGA CC Matrix in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of ProMexico’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates ProMexico’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete ProMexico technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.