PT Astra Honda Motor Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by PT Astra Honda Motor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 PT Astra Honda Motor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PT Astra Honda Motor has purchased the following applications: Microsoft 365 for Collaboration in 2016, SurveySensum CX Platform for Customer Experience in 2022, Intuit Mailchimp Mandrill for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PT Astra Honda Motor is running and its propensity to invest more and deepen its relationship with Microsoft , SurveySensum , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PT Astra Honda Motor revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PT Astra Honda Motor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SurveySensum | Legacy | SurveySensum CX Platform | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, PT Astra Honda Motor implemented SurveySensum CX Platform to capture customer feedback via WhatsApp surveys and apply text-analytics for near real-time insight, the deployment is categorized under Customer Experience and uses the full SurveySensum CX Platform capability set. The deployment is centered on automotive customer experience and after-sales customer-measurement work in Indonesia, with explicit emphasis on WhatsApp surveys, templated instruments, instant alerting, and automated text analysis functionality.
The implementation configured WhatsApp survey orchestration, survey templates for repeatable after-sales workflows, instant alerts for operational teams, and SurveySensum text-analytics to convert open-text responses into actionable signals. SurveySensum CX Platform was used to operationalize feedback collection and to drive analysis workflows, enabling analysts to consume text-analysis outputs and alert streams rather than manual transcript review.
Operational scope focused on after-sales and customer measurement functions across PT Astra Honda Motor in Indonesia, integrating survey collection and analytics into ongoing CX processes and daily operational alerts. Outcomes cited include cutting survey costs by approximately 70 percent and saving eight to ten hours per week on analysis while delivering real-time feedback to relevant teams.
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Tag Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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