Pt. Crystal Anugerah Abadi Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pt. Crystal Anugerah Abadi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Pt. Crystal Anugerah Abadi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pt. Crystal Anugerah Abadi has purchased the following applications: TrustSphere EX for Employee Experience in 2015, WooCommerce for eCommerce in 2021, TrustSphere CX for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pt. Crystal Anugerah Abadi is running and its propensity to invest more and deepen its relationship with TrustSphere , Automattic , Hostinger or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pt. Crystal Anugerah Abadi revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pt. Crystal Anugerah Abadi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TrustSphere | Legacy | TrustSphere EX | Employee Experience | HCM | PT. Prisma Global Solusi | 2015 | 2015 |
In 2015, Pt. Crystal Anugerah Abadi deployed TrustSphere EX as an Employee Experience solution, installing TrustSphere EX on its IBM Domino email platform in Indonesia to surface relationship patterns and organizational connectivity. The implementation targeted people analytics and sales process improvement, with deployment work led by PT. Prisma Global Solusi and integration into email metadata sources hosted on IBM Domino.
The engagement implemented TrustSphere’s relationship analytics and organizational network analysis capabilities to map staff relationships, assess collaboration flows, and identify sales force effectiveness and risk management signals. Configuration focused on relationship/ONA workflows and people analytics reporting, enabling HR and sales teams to consume network visualizations and relationship scores as part of operational decision making.
Operational scope covered HR people analytics and sales process areas across the company in Indonesia, with the system feeding insights into onboarding and sales collaboration workflows. Governance included role based access to relationship analytics for HR and sales stakeholders, and the rollout was reported by the vendor and IBM to have delivered immediate business impact, including better ROI and faster onboarding per vendor and IBM case reporting.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TrustSphere | Legacy | TrustSphere CX | Customer Experience | CRM | PT. Prisma Global Solusi | 2015 | 2015 |
In 2015, Pt. Crystal Anugerah Abadi implemented TrustSphere CX in the Customer Experience category. The deployment used TrustSphere's relationship-analytics technology implemented as TrustView on IBM Domino to map internal and external relationship networks and support CRM and client engagement processes.
Core capabilities implemented under TrustSphere CX focused on relationship-analytics and network mapping to accelerate identification of at-risk accounts and improve sales effectiveness and client retention. The implementation targeted CRM and customer-experience processes, enabling faster client onboarding workflows and more visible account engagement patterns.
The project was delivered with implementation partner PT. Prisma Global Solusi and IBM, integrating TrustView with IBM Domino as the underlying platform. Operational coverage centered on sales and client services functions within Pt. Crystal Anugerah Abadi in Indonesia, with process changes aligned to CRM workflows and account management handoffs.
Governance and rollout emphasized embedding relationship analytics into existing customer-experience processes with partner-led configuration and operational handover to internal teams. The implementation reported faster identification of at-risk accounts, a reported 30% increase in client retention and approximately 75% faster onboarding after deployment.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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