Manulife Indonesia
Jl. Jend. Sudirman Kav. 45-46,
Jakarta, 12930,
Indonesia
Jakarta, 12930,
Indonesia
62 21 25 557 777
Insurance
Manulife Indonesia Technographics
Manulife Indonesia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Manulife Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Manulife Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Manulife Indonesia has purchased the following applications: Infor SunSystems for ERP Financial in 2012, Microsoft 365 for Collaboration in 2020, Adobe Experience Manager for Digital Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Manulife Indonesia is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Manulife Indonesia revenues, which have grown to $12.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Manulife Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Manulife Indonesia Tech Stack and Enterprise Applications
Manulife Indonesia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Manulife Indonesia implemented Infor SunSystems as its ERP Financial application to consolidate core finance and accounting operations. The implementation grouped Finance & Accounting apps including SUNSystems, FINs, and PettyCash under Infor SunSystems to provide a single ledger and transactional processing layer for accounts payable, accounts receivable, cash management, and petty cash controls.
Configuration work focused on standard financial modules, with Infor SunSystems configured for general ledger processing, automated journal posting, period close workflows, accounts payable and receivable processing, and expense and petty cash handling. Standardization of chart of accounts and configuration of statutory and management reporting structures were central to the implementation, reflecting typical ERP Financial functional alignment for an insurer.
Operational coverage centered on the finance organization across Manulife Indonesia, where Infor SunSystems served the companys Finance & Accounting business function and supported treasury and expense management workflows. The deployment integrated SUNSystems, FINs, and PettyCash as a unified finance stack, enabling a consistent transactional and reporting flow across the organization.
Governance and process changes included role based access and approval workflows for petty cash and expense processing, centralized transaction control and reconciliation routines, and standardized month end close procedures. Training and process documentation accompanied the rollout to embed new finance workflows into day to day operations with Infor SunSystems as the ERP Financial backbone.
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Manulife Indonesia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Manulife Indonesia implemented Microsoft 365 as its Collaboration platform. The deployment was positioned as an enterprise-wide solution supporting roughly 11,000 employees, and public-facing signals indicate Microsoft 365 assets are referenced on the Manulife Indonesia website.
Microsoft 365 is described as providing cloud-hosted collaboration capabilities including email and calendaring, document collaboration and cloud file storage, team messaging and conferencing, and web-based productivity applications. The implementation scope covers corporate and cross-functional business functions within the insurer, with governance oriented toward centralized user provisioning, access control and standardized content storage and sharing policies to support operational workflows. Manulife Indonesia Microsoft 365 Collaboration is implemented to unify productivity and communications across the organization.
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Collaboration | Collaboration |
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2019 | 2019 |
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Manulife Indonesia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2019 | 2019 |
In 2019, Manulife Indonesia implemented Adobe Experience Manager. Manulife Indonesia uses Adobe Experience Manager as a Digital Asset Management platform to manage and deliver digital assets on its corporate website.
The implementation focuses on a centralized asset repository with metadata-driven taxonomy, automated rendition generation, version control and approval workflows to support web publishing. Adobe Experience Manager manages images, video and document assets and enables publishers to surface responsive derivatives and controlled asset variants for online channels.
Operationally the Digital Asset Management instance is embedded in the website content delivery and publishing pipeline, supporting marketing, digital experience and web operations teams across Manulife Indonesia. Integration is centered on the public website for asset delivery and publishing orchestration, with governance to enforce asset lifecycle and publishing rules.
Governance and process changes emphasize editorial workflows, role-based access control and metadata governance to standardize asset usage across digital channels. The deployment of Adobe Experience Manager as a Digital Asset Management solution centralizes asset control for web publishing at Manulife Indonesia.
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Manulife Indonesia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Manulife Indonesia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Manulife Indonesia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2016 | 2016 |
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Manulife Indonesia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Manulife Indonesia
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President, Head of Financial Analysis & Planning | VP | Finance | |
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Director and Chief Financial Officer | Director | Finance | |
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Director and Chief Operating Officer | Director | Finance | |
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Actuary Manager | Manager | Risk | |
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Pricing Actuary Manager | Manager | Risk | |
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Actuarial Pricing Manager | Manager | Risk | |
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Apps Being Evaluated by Manulife Indonesia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Manulife Indonesia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Manulife Indonesia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Manulife Indonesia Technographics
Manulife Indonesia is a Insurance organization based in Indonesia,
with around 11000 employees and annual revenues of $12.60 billion.
Manulife Indonesia operates a diverse technology stack with applications such as
Infor SunSystems, Microsoft 365 and Adobe Experience Manager,
covering areas like ERP Financial, Collaboration and Digital Asset Management.
Manulife Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Adobe Systems.
Manulife Indonesia recently adopted applications including
Microsoft 365 in 2020, Adobe Experience Cloud in 2020 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Manulife Indonesia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Manulife Indonesia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Manulife Indonesia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.