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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

PT. USADI SISTEMINDO INTERMATIKA
Location
99 Jalan Ratna-Jatibening,
Jawa Barat, 17412,
Indonesia
Website
https://www.usadi.co.id/
Phone
62 21 84991234
Artw industry
Professional Services
Employee
Revenue

PT. USADI SISTEMINDO INTERMATIKA Technographics

PT. USADI SISTEMINDO INTERMATIKA Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by PT. USADI SISTEMINDO INTERMATIKA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 68 PT. USADI SISTEMINDO INTERMATIKA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that PT. USADI SISTEMINDO INTERMATIKA has purchased the following applications: osTicket for Customer Support in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems PT. USADI SISTEMINDO INTERMATIKA is running and its propensity to invest more and deepen its relationship with osTicket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing PT. USADI SISTEMINDO INTERMATIKA revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PT. USADI SISTEMINDO INTERMATIKA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

PT. USADI SISTEMINDO INTERMATIKA Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
osTicket Legacy osTicket Customer Support CRM n/a 2021 2021
In 2021 PT. USADI SISTEMINDO INTERMATIKA deployed osTicket as a Customer Support application on its public website to centralize inbound client inquiries. The deployment places osTicket at the front end of the company website to capture web form submissions and to present a customer portal for ticket creation and status tracking. The osTicket configuration emphasizes core ticketing capabilities, including web form ticket capture, a centralized ticket queue, agent-facing dashboards, canned responses, and SLA driven assignment rules. Configuration work focused on help topics and workflow rules within osTicket to route requests to professional services and support teams, and to standardize ticket lifecycles and status handling. Integrations are centered on the website contact layer, with osTicket processing web-originated tickets and supporting standard email piping for inbound messages, consistent with Customer Support platform patterns. Operational coverage is scoped to client support and professional services functions within the Indonesia headquartered organization, with role based access controls for agents and supervisors to manage queues and escalations. Governance changes targeted ticket triage and assignment processes, introducing structured escalation rules, ownership handoffs, and centralized ticket auditing inside osTicket. The implementation narrative shows osTicket serving as the primary Customer Support system for online client interactions and internal support workflows at PT. USADI SISTEMINDO INTERMATIKA.
IT Decision Makers and Key Stakeholders at PT. USADI SISTEMINDO INTERMATIKA
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PT. USADI SISTEMINDO INTERMATIKA Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PT. USADI SISTEMINDO INTERMATIKA Technographics

PT. USADI SISTEMINDO INTERMATIKA is a Professional Services organization based in Indonesia, with around 68 employees and annual revenues of $7.0 million.

PT. USADI SISTEMINDO INTERMATIKA operates a diverse technology stack with applications such as osTicket, covering areas like Customer Support.

PT. USADI SISTEMINDO INTERMATIKA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as osTicket.

PT. USADI SISTEMINDO INTERMATIKA recently adopted applications including osTicket in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of PT. USADI SISTEMINDO INTERMATIKA’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates PT. USADI SISTEMINDO INTERMATIKA’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete PT. USADI SISTEMINDO INTERMATIKA technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.