Pulse Secure
2700 Zanker Road Suite 200,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-372-9600
Professional Services
Pulse Secure Technographics
Pulse Secure Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pulse Secure and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Pulse Secure employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pulse Secure has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, LeadChat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pulse Secure is running and its propensity to invest more and deepen its relationship with Oracle , LeadChat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pulse Secure revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pulse Secure intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pulse Secure Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014 Pulse Secure implemented Oracle NetSuite ERP as its ERP Financial solution to establish a cloud-based financial backbone and enable a new corporate legal entity for transacting business. The program delivered Oracle NetSuite ERP in a five month timeline alongside NetSuite CRM, Sales Force Service Cloud, and Flexnet Operations On-Demand.
Oracle NetSuite ERP was configured to support core financial management, billing and order to cash workflows, and CRM transaction records through NetSuite CRM. Configuration work emphasized chart of accounts design, customer invoicing and billing automation, and revenue handling consistent with software entitlement sales.
Flexnet Operations On-Demand was provisioned specifically for entitlement management and software downloads, while Sales Force Service Cloud was stood up to manage customer service and support case workflows. These cloud systems were implemented in parallel to align licensing entitlement, download provisioning and customer support processes with the financial and CRM records.
The rollout was executed as a compressed cloud first program completed in five months, with governance focused on finance process ownership, billing workflow controls and entitlement governance to support the new legal entity transacting business. Oracle NetSuite ERP was positioned as the authoritative financial system with operational ownership placed in finance and product operations to sustain billing and entitlement operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LeadChat | Legacy | LeadChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Pulse Secure implemented LeadChat on its public website. LeadChat is deployed as a customer-facing conversational interface in the Chatbots and Conversational AI category to support lead capture, initial qualification, and real-time customer engagement.
The deployment centers on a web chat widget and configured conversational flows, using LeadChat to present scripted FAQs, capture contact data through embedded forms, and perform automated triage prior to human agent handoff. LeadChat is used to surface session and conversation metadata for operational monitoring and iterative content refinement, reflecting standard Chatbots and Conversational AI functional workflows such as intent recognition, form-based lead capture, and agent escalation.
Operational ownership is aligned with customer-facing functions including marketing, sales, and support, with site-level governance governing conversational script updates, escalation rules, and session monitoring. The implementation on the website makes LeadChat the primary digital touchpoint for inbound inquiries, supporting cross-functional lead qualification and response processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Pulse Secure implemented Microsoft 365 to support core Collaboration capabilities across its professional services operations, with Microsoft 365 referenced on the company website. The implementation established Microsoft 365 as the primary productivity and collaboration platform for the organization, aligning email, document collaboration, and real-time team communication under a single cloud tenant.
Microsoft 365 was configured to deliver standard Collaboration modules, including cloud email, document libraries, file sync and sharing, real-time chat and meeting tools, and the Office productivity suite. Configuration work focused on mailbox and calendar provisioning, document management and co-authoring policies, and collaboration spaces to support client-facing and internal project work consistent with Microsoft 365 functional workflows.
Operationally the deployment used a centralized cloud tenant model for administration, with role based access controls and content governance applied to email and document stores. The rollout emphasized tenant level policy controls for retention and sharing, centralized user provisioning, and typical monitoring and compliance features available within Microsoft 365, while the vendor presence is surfaced on the corporate website as evidence of the platform in use.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2015 | 2015 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics, Lead Generation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pulse Secure
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pulse Secure Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pulse Secure IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pulse Secure digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pulse Secure Technographics
Pulse Secure is a Professional Services organization based in United States,
with around 650 employees and annual revenues of $150.0 million.
Pulse Secure operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LeadChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Pulse Secure has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LeadChat and Microsoft.
Pulse Secure recently adopted applications including
Zoominfo Platform in 2021, Cloudflare CDN in 2021 and Allbound in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pulse Secure’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pulse Secure’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pulse Secure technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.