Sarajevo, 71000,
Bosnia and Herzegovina
QSS Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by QSS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 QSS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
QSS has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, QSS Malcom for Customer Experience in 2023, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems QSS is running and its propensity to invest more and deepen its relationship with Cisco Systems , QSS , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing QSS revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for QSS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| QSS | Legacy | QSS Malcom | Customer Experience | CRM | n/a | 2023 | 2023 |
In 2023, QSS deployed QSS Malcom as an online payment and customer engagement solution for EPS BH, a start-up information services company in Bosnia and Herzegovina. The Customer Experience rollout served approximately 100,000 users and emphasized rapid time-to-market, positioning QSS Malcom as a fintech-focused Customer Experience application in the regional market.
The implementation delivered mobile payments and merchant-facing capabilities consistent with payment processing and customer engagement workflows. Configuration and functional modules included mobile payments and merchant payment workflows, and usage of QSS Malcom mobile-wallet and loyalty modules is consistent with QSS's product portfolio and the public case study description of a mobile payments and merchant solution. The architecture centered on an online payment application designed to support consumer mobile interactions and merchant onboarding at scale.
Operational coverage targeted EPS BH customers across Bosnia and Herzegovina, impacting business functions in payments, merchant operations, and customer engagement. Governance and rollout prioritized rapid delivery to meet a start-up timeline, with deployment practices oriented toward quick iteration and production stabilization. The implementation demonstrates QSS, QSS Malcom, Customer Experience alignment with fintech payment scenarios and merchant-centric service delivery.
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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