Qualinfo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Qualinfo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 Qualinfo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Qualinfo has purchased the following applications: CMTECH MEXX for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Qualinfo is running and its propensity to invest more and deepen its relationship with CMTECH or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Qualinfo revenues, which have grown to $330.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Qualinfo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CMTECH | Legacy | CMTECH MEXX | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023 Qualinfo implemented CMTECH MEXX as its Customer Support platform to centralize ticketing and omnichannel engagement for its education services in Brazil. The deployment used the CMTECH MEXX Omnichannel platform and was scoped as a customer support and CRM use case focused on operationalizing inbound support workflows.
Implementation centered on MEXX Omnichannel modules for ticketing and omnichannel engagement, with configuration workstreams directed at channel consolidation, automated routing and queue management, and migration of existing tickets into the new platform. Configuration emphasized standard Customer Support workflows to ensure continuity of service and preserve open case context during the ticket migration.
The rollout covered Qualinfo support operations across Brazil and targeted business functions in customer service and CRM-driven student and client support. Integration points were limited to in-platform omnichannel capabilities, the implementation narrative does not list external system integrations.
Governance focused on license and cost control, explicitly avoiding foreign-currency licensing exposure while optimizing support workflows and migrating legacy tickets into MEXX. Outcomes reported by the vendor include an approximately 60% reduction in license costs and an approximately 30% increase in Net Promoter Score following the CMTECH MEXX implementation.
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