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Quest Apartment Hotels
Location
7/87 Wellington St,
Collingwood, 3066, VIC,
Australia
Website
https://www.questapartments.co.nz/
Phone
61 3 8699-1500
Artw industry
Leisure and Hospitality
Employee
Revenue

Quest Apartment Hotels Technographics

Quest Apartment Hotels Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Quest Apartment Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Quest Apartment Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Quest Apartment Hotels has purchased the following applications: RMS Pay for Payment Processing in 2020, Amadeus Hospitality Property Management for Hotel Property Management in 2022, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Quest Apartment Hotels is running and its propensity to invest more and deepen its relationship with RMS Cloud , Amadeus Hospitality , StarRez or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Quest Apartment Hotels revenues, which have grown to $620.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quest Apartment Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Quest Apartment Hotels Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
RMS Cloud Legacy RMS Pay Payment Processing ERP Financial Management n/a 2020 2020
In 2020 Quest Apartment Hotels implemented RMS Pay as its Payment Processing application to centralize guest and corporate card payment capture. The deployment focused on embedding RMS Pay functionality into property operations managed under the RMS Cloud environment, aligning payments with front desk and reservations workflows. RMS Pay was configured to issue secure payment links that allow guests to self-enter credit card details, with captured payments posting automatically into the hotel system. The implementation emphasized secure card capture and automated posting capabilities, supporting PCI compliance and reducing manual card-handling processes. Operational integration connected RMS Pay payment link flows to the property payment ledger so payments land automatically in the hotel system, eliminating previously manual steps. The configuration covered guest payments and corporate billing use cases, enabling corporate clients to settle room charges via link without additional paperwork. Process governance was updated to rout payment link requests through reservations and front desk teams, and staff adoption included treating refusal to use a payment link as a risk signal for potential fraud. The new workflow reduced back-and-forth paperwork for corporate accounts and shifted reconciliation and dispute-handling procedures to be link-centric. Outcomes reported include improved PCI compliance through secure customer-entered card capture and a marked reduction in dispute volume, moving from about one dispute per week to only three disputes across approximately ten months of RMS Pay usage. The payment link capability also streamlined corporate client payments, removing paperwork and simplifying arrival check-in settlement.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amadeus Hospitality Legacy Amadeus Hospitality Property Management Hotel Property Management ERP Services and Operations n/a 2022 2022
Hotel Property Management ERP Services and Operations 2020 2020
Real Estate Property Management ERP Services and Operations 2014 2014
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2011 2011
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2020 2020
Customer Experience CRM 2014 2014
Customer Support CRM 2020 2020
Digital Advertising Platform CRM 2024 2024
Marketing Analytics CRM 2016 2016
Marketing Analytics CRM 2018 2018
Marketing Automation CRM 2011 2011
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2024 2024
Marketing Automation CRM 2024 2024
Marketing Automation CRM 2024 2024
Tag Management CRM 2014 2014
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2019 2019
PPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Project Portfolio Management PPM 2023 2023
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Governance, Risk and Compliance TRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
Digital Workspace IaaS 2013 2013
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022
IT Decision Makers and Key Stakeholders at Quest Apartment Hotels
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Quest Apartment Hotels Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Quest Apartment Hotels Technographics

Quest Apartment Hotels is a Leisure and Hospitality organization based in Australia, with around 3000 employees and annual revenues of $620.0 million.

Quest Apartment Hotels operates a diverse technology stack with applications such as RMS Pay, Amadeus Hospitality Property Management and Zendesk Chat, covering areas like Payment Processing, Hotel Property Management and Chatbots and Conversational AI.

Quest Apartment Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as RMS Cloud, Amadeus Hospitality and Zendesk.

Quest Apartment Hotels recently adopted applications including AdRoll in 2024, Oracle Marketing Cloud (Eloqua) in 2024 and Salesforce Marketing Cloud in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Quest Apartment Hotels’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Quest Apartment Hotels’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Quest Apartment Hotels technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.