Quest Apartment Hotels
7/87 Wellington St,
Collingwood, 3066, VIC,
Australia
Collingwood, 3066, VIC,
Australia
61 3 8699-1500
Leisure and Hospitality
Quest Apartment Hotels Technographics
Quest Apartment Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Quest Apartment Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Quest Apartment Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quest Apartment Hotels has purchased the following applications: RMS Pay for Payment Processing in 2020, Amadeus Hospitality Property Management for Hotel Property Management in 2022, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quest Apartment Hotels is running and its propensity to invest more and deepen its relationship with RMS Cloud , Amadeus Hospitality , StarRez or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quest Apartment Hotels revenues, which have grown to $620.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quest Apartment Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Quest Apartment Hotels Tech Stack and Enterprise Applications
Quest Apartment Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RMS Cloud | Legacy | RMS Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020 Quest Apartment Hotels implemented RMS Pay as its Payment Processing application to centralize guest and corporate card payment capture. The deployment focused on embedding RMS Pay functionality into property operations managed under the RMS Cloud environment, aligning payments with front desk and reservations workflows.
RMS Pay was configured to issue secure payment links that allow guests to self-enter credit card details, with captured payments posting automatically into the hotel system. The implementation emphasized secure card capture and automated posting capabilities, supporting PCI compliance and reducing manual card-handling processes.
Operational integration connected RMS Pay payment link flows to the property payment ledger so payments land automatically in the hotel system, eliminating previously manual steps. The configuration covered guest payments and corporate billing use cases, enabling corporate clients to settle room charges via link without additional paperwork.
Process governance was updated to rout payment link requests through reservations and front desk teams, and staff adoption included treating refusal to use a payment link as a risk signal for potential fraud. The new workflow reduced back-and-forth paperwork for corporate accounts and shifted reconciliation and dispute-handling procedures to be link-centric.
Outcomes reported include improved PCI compliance through secure customer-entered card capture and a marked reduction in dispute volume, moving from about one dispute per week to only three disputes across approximately ten months of RMS Pay usage. The payment link capability also streamlined corporate client payments, removing paperwork and simplifying arrival check-in settlement.
|
Quest Apartment Hotels ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus Hospitality | Legacy | Amadeus Hospitality Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2022 | 2022 |
|
|
|
|
|
Hotel Property Management | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Real Estate Property Management | ERP Services and Operations |
|
2014 | 2014 |
|
Quest Apartment Hotels AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
|
Quest Apartment Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Quest Apartment Hotels Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
Quest Apartment Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Tag Management | CRM |
|
2014 | 2014 |
|
Quest Apartment Hotels ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
Quest Apartment Hotels PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2023 | 2023 |
|
Quest Apartment Hotels TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
Quest Apartment Hotels PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
Quest Apartment Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2013 | 2013 |
|
Quest Apartment Hotels CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Quest Apartment Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Project Manager | Manager | Operations | |
|
|
|
Chief Information Officer | CXO | Operations | |
|
|
|
General Manager, Operations | Director | Operations | |
|
Apps Being Evaluated by Quest Apartment Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Quest Apartment Hotels IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Quest Apartment Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Quest Apartment Hotels Technographics
Quest Apartment Hotels is a Leisure and Hospitality organization based in Australia,
with around 3000 employees and annual revenues of $620.0 million.
Quest Apartment Hotels operates a diverse technology stack with applications such as
RMS Pay, Amadeus Hospitality Property Management and Zendesk Chat,
covering areas like Payment Processing, Hotel Property Management and Chatbots and Conversational AI.
Quest Apartment Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as RMS Cloud, Amadeus Hospitality and Zendesk.
Quest Apartment Hotels recently adopted applications including
AdRoll in 2024, Oracle Marketing Cloud (Eloqua) in 2024 and Salesforce Marketing Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Quest Apartment Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Quest Apartment Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Quest Apartment Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.