R.H. Smith & Sons (Wigmakers)
Pecketts Plaza,
Gainsborough, DN21 1FJ,
United Kingdom
Gainsborough, DN21 1FJ,
United Kingdom
44 14 2761-6831
Distribution
R.H. Smith & Sons (Wigmakers) Technographics
R.H. Smith & Sons (Wigmakers) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by R.H. Smith & Sons (Wigmakers) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 248 R.H. Smith & Sons (Wigmakers) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that R.H. Smith & Sons (Wigmakers) has purchased the following applications: Stripe Payments for Payment Processing in 2017, Reamaze Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems R.H. Smith & Sons (Wigmakers) is running and its propensity to invest more and deepen its relationship with Stripe , Apple , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing R.H. Smith & Sons (Wigmakers) revenues, which have grown to $83.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for R.H. Smith & Sons (Wigmakers) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
R.H. Smith & Sons (Wigmakers) Tech Stack and Enterprise Applications
R.H. Smith & Sons (Wigmakers) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2017 | 2017 |
In 2017, R.H. Smith & Sons (Wigmakers) implemented Stripe Payments on its commercial website to handle online checkout transactions. Stripe Payments is deployed as the Payment Processing gateway for the company's eCommerce storefront, centralizing card acceptance, online payment capture, and customer billing flows for the distribution business.
The implementation integrates Stripe Payments client side checkout components with the website front end and server side payment processing APIs, using card tokenization to reduce PCI scope and webhook events for payment status updates and order fulfillment triggers. Operational coverage focuses on online order payments and finance reconciliation workflows, impacting eCommerce operations, order management, and accounts receivable processes, with governance centered on payment acceptance rules and webhook handling in the site backend.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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R.H. Smith & Sons (Wigmakers) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | Reamaze Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, R.H. Smith & Sons (Wigmakers) deployed Reamaze Live Chat on its public ecommerce site. The deployment is categorized under Chatbots and Conversational AI and was implemented on the company website hosted with GoDaddy in the United Kingdom.
The Reamaze Live Chat implementation focused on embedding the Reamaze Live Chat widget into customer-facing pages to capture real-time inquiries. Configuration work aligned with standard Chatbots and Conversational AI capabilities, including live chat sessions, canned responses and templated reply flows, automated first-response handling, and a unified messaging inbox for agents.
Operationally the implementation was scoped to support online customer service and order inquiries for the distribution business, routing conversations to the customer support team. Integrations were limited to the website front-end hosting environment and messaging channels, with escalation workflows established to move complex cases from live chat into internal support channels.
Governance for the Reamaze Live Chat rollout emphasized agent workflow standardization and centralized management of canned replies and response templates, enabling consistent customer handling across the ecommerce site. Training and configuration were targeted at customer service staff who manage web-originated conversations during business hours.
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R.H. Smith & Sons (Wigmakers) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, R.H. Smith & Sons (Wigmakers) deployed Microsoft 365. R.H. Smith & Sons (Wigmakers) uses Microsoft 365 for Collaboration to support internal communication and document management across its United Kingdom distribution operations.
The deployment is implemented as a cloud hosted Microsoft 365 tenant sized for a mid market distributor with about 248 employees, leveraging standard Collaboration capabilities such as Exchange Online for corporate email, SharePoint Online for document libraries and intranet content, and Microsoft Teams for real time collaboration and meetings. Configuration appears concentrated on mailbox and document sharing policies, team site provisioning, and tenant level administration to centralize user access and content governance.
The company's public website references Microsoft 365 assets, indicating Microsoft 365 is used as part of their web presence and content delivery pathways. Governance is consistent with centralized tenant management, role based administration, and policy driven sharing controls managed through Microsoft 365 administration interfaces.
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Collaboration | Collaboration |
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2022 | 2022 |
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R.H. Smith & Sons (Wigmakers) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce, Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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R.H. Smith & Sons (Wigmakers) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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R.H. Smith & Sons (Wigmakers) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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R.H. Smith & Sons (Wigmakers) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at R.H. Smith & Sons (Wigmakers)
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Apps Being Evaluated by R.H. Smith & Sons (Wigmakers) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from R.H. Smith & Sons (Wigmakers) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the R.H. Smith & Sons (Wigmakers) digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD R.H. Smith & Sons (Wigmakers) Technographics
R.H. Smith & Sons (Wigmakers) is a Distribution organization based in United Kingdom,
with around 248 employees and annual revenues of $83.0 million.
R.H. Smith & Sons (Wigmakers) operates a diverse technology stack with applications such as
Stripe Payments, Reamaze Live Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
R.H. Smith & Sons (Wigmakers) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, GoDaddy and Microsoft.
R.H. Smith & Sons (Wigmakers) recently adopted applications including
Slack Connect in 2022, Shopify in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of R.H. Smith & Sons (Wigmakers)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates R.H. Smith & Sons (Wigmakers)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete R.H. Smith & Sons (Wigmakers) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.