RAC France
109 Bd Bataille De Stalingrad, Front De Parc,
Villeurbanne, 69100,
France
Villeurbanne, 69100,
France
33 4 72 43 52 52
Insurance
RAC France Technographics
RAC France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RAC France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 51 RAC France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RAC France has purchased the following applications: Amris Applicant Tracking System for Applicant Tracking System in 2018, Civica iCasework for Case Management in 2021, Workplace by Facebook for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RAC France is running and its propensity to invest more and deepen its relationship with PIXID , Verint Systems , Civica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RAC France revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RAC France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RAC France Tech Stack and Enterprise Applications
RAC France HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PIXID | Legacy | Amris Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, RAC France deployed the Amris Applicant Tracking System to manage recruitment and the candidate lifecycle on its corporate website. The Amris Applicant Tracking System powers the careers pages and application intake workflows, embedding job posting and candidate submission directly into RAC France web infrastructure and scoped to HR and talent acquisition functions for operations in France.
The implementation covers core Applicant Tracking System capabilities, including job requisition publishing to the site, application form capture, candidate tracking through hiring stages, resume and document management, and recruiter communication workflows. Configuration emphasis was on career-site integration and candidate lifecycle management, with HR administrators controlling postings, screening statuses, interview coordination, and standardized application intake and screening processes to govern recruiting operations.
|
|
|
|
|
Workforce Management | HCM |
|
2013 | 2014 |
|
RAC France ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica iCasework | Case Management | ERP Services and Operations | n/a | 2021 | 2021 |
RAC France implemented Civica iCasework in 2021 as a customer-facing Case Management solution, deploying the Civica iCasework application on its public website to capture enquiries and service requests. The implementation centers on online case intake from the RAC portal, establishing Civica iCasework as the primary platform for logging and tracking customer enquiries related to insurance and breakdown services.
Civica iCasework was configured to support standard Case Management capabilities including web form intake, case lifecycle management, workflow automation, role-based routing, SLA tracking, and document attachment and retention. The configuration emphasizes structured enquiry capture, automated assignment to specialist teams, and audit trails for case histories, aligning with common case management functional terminology.
Operational coverage focuses on customer service and claims handling within RAC France, with the Civica iCasework instance integrated into the public website to provide direct citizen facing intake and tracking. Governance was implemented through role-based access controls, case escalation and resolution workflows, and administrative configuration for queue management and reporting, providing an auditable operational framework for ongoing case processing.
|
RAC France Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, RAC France implemented Workplace by Facebook on its website to establish a centralized Collaboration capability for internal staff. Workplace by Facebook is used to deliver team spaces, real time chat and a social news feed for employee communications. The deployment positions RAC France Workplace by Facebook Collaboration to support internal communications, knowledge sharing, and cross functional coordination within its French operations.
Configuration work focused on standard Collaboration functional modules, including group channels, real time messaging, file sharing and the social news feed, with administrative roles configured for content governance and user management. Deployment was executed for the company employee base and surfaced via the corporate website to provide a single access point for staff, with staged administration controls and group based access policies to manage visibility. Governance changes emphasized assigned administrators and moderation workflows, and the implementation aligned operational responsibility with internal communications and HR functions.
|
RAC France Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2012 | 2012 |
|
RAC France eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2021 | 2021 |
|
RAC France CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2013 | 2014 |
|
|
|
|
|
Community Management | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2011 | 2012 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
PR and Media Communication | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2013 | 2014 |
|
RAC France ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
RAC France PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
RAC France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
RAC France CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at RAC France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head of Customer Propositions | Director | Customer Service | |
|
|
|
Head of Customer Care and Assurance | Director | Customer Service | |
|
|
|
Contact Centre Adherence Manager | Manager | Customer Service | |
|
|
|
Director of Contact Centres | Director | Customer Service | |
|
|
|
Director of Group Customer Experience | Director | Customer Service | |
|
|
|
Chief Information Officer | CXO | IT | |
|
Apps Being Evaluated by RAC France Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RAC France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RAC France digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD RAC France Technographics
RAC France is a Insurance organization based in France,
with around 51 employees and annual revenues of $5.0 million.
RAC France operates a diverse technology stack with applications such as
Amris Applicant Tracking System, Civica iCasework and Workplace by Facebook,
covering areas like Applicant Tracking System, Case Management and Collaboration.
RAC France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PIXID, Civica and Facebook.
RAC France recently adopted applications including
Civica iCasework in 2021, Workplace by Facebook in 2021 and Fresh Relevance in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RAC France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RAC France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RAC France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.