Rack Room Shoes
8310 Technology Dr,
Charlotte, 28262, NC,
United States
Charlotte, 28262, NC,
United States
1 800-306-9309
Retail
Rack Room Shoes Technographics
Rack Room Shoes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rack Room Shoes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Rack Room Shoes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rack Room Shoes has purchased the following applications: DataServ AutoVouch for AP Automation in 2018, GR8 People ATS for Applicant Tracking System in 2014, AppWorx Workload Automation for Business Process Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rack Room Shoes is running and its propensity to invest more and deepen its relationship with DataServ , Oracle , GR8 People or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rack Room Shoes revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rack Room Shoes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rack Room Shoes Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DataServ | Legacy | DataServ AutoVouch | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Rack Room Shoes deployed DataServ AutoVouch as an AP Automation solution to address high paper volume and poor payables visibility across its Accounts Payable function. The retailer processed approximately 560,000 invoices annually, with 90 percent arriving via EDI and the remaining 56,000 paper invoices consuming five of nine AP FTEs, a pain point amplified by decentralized invoice ownership across 420 stores and multiple departments.
DataServ AutoVouch was implemented with invoice capture and automated data extraction, auto-vouching and no-touch routing to accelerate processing. The configuration established a centralized invoice repository, full-lifecycle document retention management and audit log capabilities, alongside reporting and dashboard metrics to surface process status and exceptions. The deployment achieved no touch processing for 97 percent of invoices, with the remaining 3 percent consisting of travel and confidential invoices requiring manual handling.
Operational coverage centralized invoices from diverse vendor channels including small service providers and large national suppliers, eliminating dispersed file caches and enabling on-demand digital retrieval for audits. Auditors were given direct access to the DataServ platform so the AP team did not have to produce physical documents, and the system provided transaction-level audit trails showing who touched a document and when. Improved visibility supported more accurate month end accruals by making outstanding obligations and workflow bottlenecks visible to AP.
Rollout included thorough testing and end-user training conducted by DataServ prior to go-live, with an ongoing partnership to refine workflows and controls. Governance changes reduced tribal knowledge and controlled chaos by establishing clear process ownership, electronic workflow routing and centralized document indexing, enabling the AP team to identify gaps and bottlenecks through the platform audit logs and dashboards.
Outcomes documented by Rack Room Shoes included centralized invoices, streamlined audits, elimination of onsite and offsite paper storage, and a reduction in physical paper from seven file cabinets to two. The implementation preserved headcount while reducing manual processing to 3 percent of invoices and delivering full audit log access and reporting through DataServ AutoVouch, the deployed AP Automation application.
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ERP Financial | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GR8 People | Legacy | GR8 People ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Rack Room Shoes implemented GR8 People ATS, deploying the GR8 People Applicant Tracking System to manage online candidate intake via its careers site. The GR8 People careers portal is hosted at careers-rackroomshoes.gr8people.com and serves as the public facing job posting and application capture layer for retail and corporate roles.
The implementation concentrated on standard Applicant Tracking System capabilities, including requisition posting, candidate application intake, career site orchestration, applicant tracking through screening stages, and interview scheduling workflows. Configuration emphasized templated job postings, application forms, and workflow routing to recruiting and HR teams to support high volume retail hiring cycles.
Operational coverage centered on talent acquisition and HR functions with the GR8 People ATS serving as the authoritative source for applications collected through the Rack Room Shoes website. Governance practices included centralizing applicant intake on the GR8 People careers portal and configuring approval and candidate handoff workflows between recruiting teams and hiring managers, establishing the GR8 People ATS as the primary system of record for external hiring via the corporate career site.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Rack Room Shoes implemented AppWorx Workload Automation. The AppWorx Workload Automation deployment served as a Business Process Management solution for IT operations, providing centralized job scheduling and operational monitoring across AIX Unix servers.
AppWorx Workload Automation was used to monitor and respond to aborted processes, with operational staff taking corrective actions and executing change requests to scheduling modules. Change management and code movement were executed through PVCS for version control and WinSCP for file transfer, indicating an integration pattern between AppWorx, PVCS, WinSCP, and the AIX Unix host layer.
Operational coverage included IT operations support personnel based in Charlotte, NC with extended remote support during steady state operation. The engagement included evaluation and documentation of procedures, and recommendations were delivered to the Senior Systems Engineer to standardize workflows and operational runbooks for batch processing and workload orchestration.
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Lease Management | ERP Services and Operations |
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2016 | 2016 |
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Retail Management | ERP Services and Operations |
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2002 | 2002 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics, Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2008 | 2008 |
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Sourcing | Procurement |
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2008 | 2008 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Rack Room Shoes
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Rack Room Shoes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rack Room Shoes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rack Room Shoes digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Rack Room Shoes Technographics
Rack Room Shoes is a Retail organization based in United States,
with around 6000 employees and annual revenues of $500.0 million.
Rack Room Shoes operates a diverse technology stack with applications such as
DataServ AutoVouch, GR8 People ATS and AppWorx Workload Automation,
covering areas like AP Automation, Applicant Tracking System and Business Process Management.
Rack Room Shoes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as DataServ, GR8 People and Broadcom.
Rack Room Shoes recently adopted applications including
DocuSign eSignature in 2024, Dynatrace APM in 2024 and Kibo Unified Commerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rack Room Shoes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rack Room Shoes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rack Room Shoes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.