Ramses St. Michael Pharmacy Technographics
Ramses St. Michael Pharmacy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ramses St. Michael Pharmacy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7 Ramses St. Michael Pharmacy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ramses St. Michael Pharmacy has purchased the following applications: CSP Absolute EMR for Electronic Health Record in 2016, Slack Connect for Collaboration in 2022, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ramses St. Michael Pharmacy is running and its propensity to invest more and deepen its relationship with CSP Healthcare , CGI Group , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ramses St. Michael Pharmacy revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ramses St. Michael Pharmacy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ramses St. Michael Pharmacy Tech Stack and Enterprise Applications
Ramses St. Michael Pharmacy ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSP Healthcare | Legacy | CSP Absolute EMR | Electronic Health Record | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, CSP Absolute EMR was implemented at St. Joseph's Health Centre in Toronto, and Ramses St. Michael Pharmacy is the company name associated with this record, the application is classified as Electronic Health Record. The deployment used CSP Absolute EMR for both inpatient and ambulatory documentation, establishing a hospital-wide clinical documentation and order-entry baseline for the organization.
The implementation configured modules for inpatient documentation and ambulatory clinic workflows, focusing on electronic charting and order-entry processes consistent with Electronic Health Record functionality. Clinical workflow support included structured nursing and physician documentation templates and order capture, improving the formalization of charting and order-entry across departments.
Operational coverage spanned several departments within the hospital and the deployment supported regional clinical information sharing initiatives in Ontario, enabling exchange of clinical summaries and continuity of care information across participating organizations. The rollout emphasized integration readiness for regional clinical information sharing rather than named point to point integrations, preserving interoperability orientation at the provincial level.
Governance and rollout were organized around departmental adoption milestones and clinical workflow alignment, with training and documentation changes to embed electronic charting and order-entry into routine practice. The case documentation explicitly reports improvements in electronic charting and order-entry processes as outcomes of the CSP Absolute EMR deployment.
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Electronic Health Record | ERP Services and Operations |
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2007 | 2008 |
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Ramses St. Michael Pharmacy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Ramses St. Michael Pharmacy deployed Slack Connect as its Collaboration solution to support both customer-facing messaging and internal team coordination. The public website shows an embedded Slack presence, indicating Slack Connect is being used to enable external channels for customer inquiries and partner communication alongside internal channels for staff, linking Ramses St. Michael Pharmacy, Slack Connect, Collaboration, and customer service operations.
The implementation leverages standard Collaboration capabilities including channels, direct messages, guest access, and file sharing to separate customer-facing threads from internal operational discussion. For a seven-employee retail pharmacy, the architecture is lightweight with centralized administration for channel provisioning and invite management, and governance focused on access controls and channel segmentation to maintain operational clarity between service inquiries and routine pharmacy workflows.
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Ramses St. Michael Pharmacy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2022 | 2022 |
In 2022, Ramses St. Michael Pharmacy deployed Salesforce Sales Cloud on its website to centralize customer engagement and sales activities. Ramses St. Michael Pharmacy Salesforce Sales Cloud Sales Automation,CRM,Sales Engagement supports a seven person retail pharmacy in Canada and is aligned to front counter sales, repeat prescription handling, and customer communications.
The Salesforce Sales Cloud implementation includes core Sales Cloud capabilities configured for lead management, contact and account management, opportunity tracking, and sales engagement features such as email templates, task automation, and pipeline stages. Standard Sales Cloud objects and page layouts were adapted to capture prescription pickup details, customer profiling, and recurring order patterns using validation rules and workflow automation consistent with Sales Automation,CRM,Sales Engagement practices.
The deployment is integrated with the public website to capture inquiries and contact submissions directly into Salesforce Sales Cloud, routing leads and service requests to store staff for timely follow up. Operational coverage is concentrated on customer facing staff and pharmacy sales operations in Canada, with users recording activities, appointments, and communications inside the CRM to maintain a single customer record.
Governance is proportionate to a small organization, with a limited set of administrative users managing security profiles, field level access, and configuration changes. Process changes emphasized standardized intake from the website and structured sales pipeline handling to ensure consistent customer record management and predictable follow up workflows.
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Ramses St. Michael Pharmacy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ramses St. Michael Pharmacy
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Apps Being Evaluated by Ramses St. Michael Pharmacy Executives
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