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Rawan Perfumes & Cosmetics Trading Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
M2 Technology Legacy M2 Technology CommTrak CRM CRM n/a 2023 2023
In 2023, Rawan Perfumes & Cosmetics Trading implemented M2 Technology CommTrak as its CRM. The small United Arab Emirates retail operator with 19 employees deployed the M2 Technology CommTrak CRM to consolidate customer records and to support structured service and support workflows for fitness equipment customers across the UAE and broader GCC region. Module usage is inferred from the vendor feature list and centers on service tickets and job management, customer account and contact management, scheduling and dispatch workflows, and case tracking for customer support. Configuration work likely focused on ticket lifecycle states, job scheduling templates, service history capture, and role based access controls for sales and service users to align with retail aftersales processes. Operational coverage targeted sales, aftersales service and customer support functions, with deployment supporting field service coordination for fitness equipment clients across the UAE and GCC. Governance changes associated with the rollout likely included standardizing support intake, formalizing service assignment and escalation workflows, and centralizing service records to create a single source of truth for customer interactions. The implementation and go live year is estimated from vendor listings as 2023, and the record of M2 Technology CommTrak use by GymCare informed the inference that Rawan Perfumes & Cosmetics Trading is utilizing M2 Technology CommTrak for CRM driven service ticketing and customer support workflows.
Customer Experience CRM 2022 2022
Tag Management CRM 2021 2021
IT Decision Makers and Key Stakeholders at Rawan Perfumes & Cosmetics Trading
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Rawan Perfumes & Cosmetics Trading Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Rawan Perfumes & Cosmetics Trading Technographics

Rawan Perfumes & Cosmetics Trading is a Retail organization based in United Arab Emirates, with around 19 employees and annual revenues of $2.0 million.

Rawan Perfumes & Cosmetics Trading operates a diverse technology stack with applications such as M2 Technology CommTrak, covering areas like CRM.

Rawan Perfumes & Cosmetics Trading has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as M2 Technology.

Rawan Perfumes & Cosmetics Trading recently adopted applications including M2 Technology CommTrak in 2023, FullStory in 2022 and Google Tag Manager in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates Rawan Perfumes & Cosmetics Trading’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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