RDI Diamonds
3101 West Ridge Road, Second Floor,
Rochester, 14626, NY,
United States
Rochester, 14626, NY,
United States
1 585-225-3390
Distribution
RDI Diamonds Technographics
RDI Diamonds Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RDI Diamonds and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 RDI Diamonds employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RDI Diamonds has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RDI Diamonds is running and its propensity to invest more and deepen its relationship with Intuit , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RDI Diamonds revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RDI Diamonds intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RDI Diamonds Tech Stack and Enterprise Applications
RDI Diamonds ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012, RDI Diamonds implemented Intuit Quickbooks Enterprise as its ERP Financial application. The deployment centralized accounting and distribution financial controls for the 60 employee United States distributor.
Intuit Quickbooks Enterprise was configured to deliver core general ledger, accounts payable, accounts receivable, inventory valuation, and order to cash workflows, with a chart of accounts tailored for distribution accounting. The implementation emphasized multiuser concurrency, role based security, and automated financial reporting to support month end close and statutory reporting. Master data for items and customers was rationalized to provide consistent inventory accounting and billing records across transactions.
Operational coverage extended across finance, sales order management, purchasing, and warehouse operations within the United States. Governance measures introduced included controlled user roles, reconciliation workflows, and standardized month end close processes to align operational procedures with ERP Financial controls.
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RDI Diamonds Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, RDI Diamonds implemented Google Workspace (Formerly Google G-Suite) to provide core Collaboration capabilities across the organization. The deployment centralized corporate email and cloud productivity for the company, aligning Collaboration tools with distribution, sales and back office workflows for its 60 employees in the United States.
Google Workspace (Formerly Google G-Suite) was configured to deliver standard Collaboration modules, including Gmail for domain email, Google Drive and Docs for shared document storage and coauthoring, Google Calendar for scheduling, and Google Meet for virtual meetings. These modules support day to day communications, order coordination and document exchange typical for a distribution business.
Administration and governance were managed through the Google Admin console for user provisioning, domain and access control, and baseline security settings, with the rollout applied organization wide to standardize accounts and collaboration policies. The company exposes Google Workspace assets on its public website, indicating alignment of external contact points with the corporate Collaboration environment.
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RDI Diamonds CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, RDI Diamonds deployed Hotjar on its public website. RDI Diamonds implemented Hotjar as a Customer Experience tool to capture qualitative user behavior and on-page feedback across product detail and inquiry workflows. The implementation targeted the company website managed by marketing and e-commerce functions, supporting digital customer interactions for its United States operations.
Hotjar was configured to collect session recordings, heatmaps, funnel analysis and on-page surveys, reflecting standard Customer Experience capabilities for behavioral analysis and qualitative feedback. The deployment used the Hotjar script embedded in site templates and page-level event triggers to capture interactions on product pages and inquiry forms. Configuration emphasized sampling and session segmentation to surface representative user journeys for UX review.
The Hotjar installation was integrated into RDI Diamonds operational workflows by feeding session insights into marketing and product review cycles, and by aligning heatmap and funnel signals with existing analytics and content update processes. Data capture was scoped to the public website and routed to teams responsible for site merchandising, customer support, and digital marketing. Access to session data was organized to support cross-functional review without direct naming of other analytics vendors.
Governance focused on role-based access to Hotjar recordings and consent aware capture, with operational ownership located in the marketing and e-commerce teams. Workflows were established to translate Hotjar qualitative signals into prioritized UX and content tasks, supported by periodic review cadence between marketing, product and support stakeholders.
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Marketing Automation | CRM |
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2015 | 2015 |
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RDI Diamonds PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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RDI Diamonds IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at RDI Diamonds
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Operations | VP | Operations | |
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Account Manager | Manager | Sales | |
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President | CXO | Finance | |
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Apps Being Evaluated by RDI Diamonds Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RDI Diamonds IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RDI Diamonds digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD RDI Diamonds Technographics
RDI Diamonds is a Distribution organization based in United States,
with around 60 employees and annual revenues of $25.0 million.
RDI Diamonds operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like ERP Financial, Collaboration and Customer Experience.
RDI Diamonds has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Google and Contentsquare.
RDI Diamonds recently adopted applications including
Cloudflare CDN in 2020, Hotjar in 2019 and Intuit Mailchimp in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RDI Diamonds’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RDI Diamonds’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RDI Diamonds technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.