Nottingham, NG11 6QA,
United Kingdom
Red Box Recorders Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Red Box Recorders Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Red Box Recorders Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Red Box Recorders Group has purchased the following applications: Intelligent Voice for Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI in 2020, Microsoft 365 for Collaboration in 2018, Crazy Egg for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Red Box Recorders Group is running and its propensity to invest more and deepen its relationship with Intelligent Voice , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Red Box Recorders Group revenues, which have grown to $26.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Red Box Recorders Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intelligent Voice | Legacy | Intelligent Voice | Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Red Box Recorders Group integrated Intelligent Voice to export Red Box recordings for transcription and downstream analytics. The integration leverages a supported connector that sends recorded audio into Intelligent Voice and aligns with the Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI category. Intelligent Voice is used for compliance and contact centre use cases and targets enterprise voice capture and compliance deployments across EMEA and global markets.
Connector documentation and Red Box Conversa announcements from 2020 document configuration steps, establishing the connector and providing operational guidance for recorder-to-cloud exports. Module usage is inferred from the connector documentation, specifically connector configuration, automated transcription, and NLP processing for conversation analytics and compliance review. The implementation focuses on recorder-level export, transcription pipelines, NLP indexing and downstream analytics ingestion to support compliance workflows and contact centre operational functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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