Regence BlueShield
Regence BlueShield Technographics
Regence BlueShield Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Regence BlueShield and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Regence BlueShield employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Regence BlueShield has purchased the following applications: Cognizant TriZetto Facets for Core Admin Processing System in 2008, Slack Connect for Collaboration in 2022, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Regence BlueShield is running and its propensity to invest more and deepen its relationship with Cognizant , Availity , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Regence BlueShield revenues, which have grown to $2.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Regence BlueShield intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Regence BlueShield Tech Stack and Enterprise Applications
Regence BlueShield ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008 Regence BlueShield implemented Cognizant TriZetto Facets as its Core Admin Processing System. The deployment established a single common Facets instance to process claims across four independent Regence plans, Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield in Washington, serving roughly three million members.
The Cognizant TriZetto Facets implementation focused on core claims processing capabilities, including claims adjudication, benefit configuration and member and provider administration, aligned with typical Core Admin Processing System functionality. Configuration work included rules engine setup and benefit models, and project teams executed extensive testing and Oracle PL/SQL development to validate data flows and business rules.
Operational coverage spanned claims operations for individual and group medical, dental, vision, life, Medicare and government programs, with various applications and databases converted to support Cognizant TriZetto Facets and the CPSS process. Data conversion and reconciliation routines were implemented to ingest member, provider and historical claims records from multiple prior source systems to ensure consistent adjudication across the four state plans.
Governance and rollout followed a centralized program model with testing cycles and data conversion phases between August 2008 and December 2009, with technical ownership coordinated between Regence IT and vendor teams from Cognizant. The program centralized claims processing on Cognizant TriZetto Facets, standardized benefit and adjudication workflows across the plans and established ongoing data validation and maintenance processes to support CPSS operations.
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Insurance Claims Management | ERP Services and Operations |
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2020 | 2020 |
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Regence BlueShield Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Regence BlueShield implemented Slack Connect as part of its Collaboration tooling. Slack Connect was deployed and surfaced on the public regence.com website, indicating an embedded Slack presence to enable external channel interactions alongside internal messaging.
The implementation used a centralized Slack workspace model with channel based communication, direct messaging, file sharing, and Slack Connect external channel capabilities. Operational coverage aligned with corporate communications, IT, and cross functional teams, reflecting Collaboration category use for internal coordination and external stakeholder engagement. Governance and rollout controls focused on workspace administration, channel provisioning, and controls for external connection approvals to manage access and compliance, consistent with Collaboration best practices.
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Regence BlueShield Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Regence BlueShield implemented DocuSign eSignature as a Digital Signing solution on its public website. The implementation embeds DocuSign eSignature into customer-facing web flows to capture legally binding signatures for insurance documents and enrollment interactions, with front-end signing sessions initiated from the site and server-side envelope orchestration. The architecture emphasizes embedded signing workflows and persistent audit trails to support signature verification and compliance reporting.
DocuSign eSignature was configured with templated envelopes, role-based signing order, and timestamped audit logs consistent with Digital Signing functional requirements. Operational scope is focused on the public website and customer interactions, with IT and compliance governance applied to document lifecycle control and retention policies. The deployment leverages standard DocuSign eSignature APIs for session initiation and record capture, ensuring traceability and server-side control of completed agreements.
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Regence BlueShield CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2017 | 2017 |
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Regence BlueShield ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Regence BlueShield PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Regence BlueShield SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Regence BlueShield TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Payment Integrity | TRM |
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2019 | 2019 |
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Regence BlueShield PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Electronic Data Interchange (EDI) | PaaS |
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2020 | 2020 |
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Regence BlueShield CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Regence BlueShield
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager Database Operations | Manager | IT | |
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Database Administrator | Non Manager | IT | |
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Lead Database Administrator | Non Manager | IT | |
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Director of Provider Contracting | Director | Sales | |
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Director, Market Planning and Effectiveness | Director | Sales | |
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National Partnership Director | Director | Sales | |
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Director, Provider Contracting | Director | Sales | |
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VP, Contracting ID & UT | VP | Operations | |
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Apps Being Evaluated by Regence BlueShield Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Regence BlueShield IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Regence BlueShield digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Regence BlueShield Technographics
Regence BlueShield is a Insurance organization based in United States,
with around 3500 employees and annual revenues of $2.60 billion.
Regence BlueShield operates a diverse technology stack with applications such as
Cognizant TriZetto Facets, Slack Connect and DocuSign eSignature,
covering areas like Core Admin Processing System, Collaboration and Digital Signing.
Regence BlueShield has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cognizant, Salesforce and DocuSign.
Regence BlueShield recently adopted applications including
Slack Connect in 2022, DocuSign eSignature in 2021 and Mixpanel in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Regence BlueShield’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Regence BlueShield’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Regence BlueShield technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.