Norwood, 2062, MA,
United States
Reliable Respiratory Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Reliable Respiratory and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Reliable Respiratory employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reliable Respiratory has purchased the following applications: Sage 50cloud Accounting (ex Peachtree) for ERP Financial in 2013, Brightree HME (DME) Software for Electronic Health Record in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reliable Respiratory is running and its propensity to invest more and deepen its relationship with Sage , Visa , ResMed or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reliable Respiratory revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reliable Respiratory intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 50cloud Accounting (ex Peachtree) | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResMed | Legacy | Brightree HME (DME) Software | Electronic Health Record | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Reliable Respiratory adopted Brightree HME (DME) Software as its Electronic Health Record solution to address finance and revenue-cycle workflows for billing and collections in the United States. The implementation timeline began with Brightree Patient Collections and subsequently expanded to include Brightree’s Live Agent service, aligning the company application Electronic Health Record with front-line revenue operations.
The deployment focused on Brightree Patient Collections for accounts receivable automation, patient billing workflows, and targeted collections processes, while Brightree’s Live Agent service was provisioned to handle inbound patient and payer calls. Functional capabilities implemented included automated patient outreach, payment posting support, call-based resolution of account holds, and integration of live call outcomes into the Brightree HME (DME) Software collections ledger.
Operational coverage remained within the United States and centered on the finance and revenue-cycle business function, with the Live Agent service taking on inbound call handling formerly managed by internal staff. Brightree reports that the Live Agent engagement generated about $22,000 per month in collections and reduced internal workload by approximately two full-time employees, and the case study also references measurable boosts in collections and staff morale following the service addition.
Rollout was phased, starting with the Patient Collections module and later adding the Live Agent service to augment call handling and collections throughput, which required redefinition of internal collections workflows and vendor managed call governance. Governance adjustments emphasized aligning inbound call scripts and posting procedures to Brightree Patient Collections workflows, and operational owners shifted responsibilities to coordinate live agent outcomes with internal billing reconciliations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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