Kingston upon Hull, HU1 3AU,
United Kingdom
Res Q Ltd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Res Q Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Res Q Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Res Q Ltd has purchased the following applications: Host Europe for Application Hosting and Computing Services in 2015, Alvaria CX Suite for Call Center in 2019, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Res Q Ltd is running and its propensity to invest more and deepen its relationship with Host Europe , Microsoft , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Res Q Ltd revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Res Q Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Host Europe | Legacy | Host Europe | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 | ||
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria CX Suite | Call Center | CRM | n/a | 2019 | 2019 | In 2019, Res Q Ltd deployed Alvaria CX Suite as Contact Center Software to formalize its contact centre servicing and dialing operations across its United Kingdom sites. The Alvaria CX Suite implementation focused on operationalizing agent desktops and dialler controls to support both outbound campaigns and inbound routing, while aligning with existing telephony floor configurations and QA compliant agent workflows. Deployment and configuration work centered on core contact centre capabilities consistent with Contact Center Software, including agent desktop configuration, dialler behavior tuning, call routing rules, and reporting instrumentation. Configuration activities drew on documented group policy work and desktop administration practices, with targeted automation of user permissions and desktop settings to stabilize agent environments and dialing floor setups. Integrations and operational coverage leveraged in-house infrastructure expertise, using Active Directory for user provisioning and role based access, Azure for VM hosting and backup operations, and Power BI for controlled reporting permissions. Network and infrastructure responsibilities were explicit, including VLAN changes, routing and switching troubleshooting, calling floor configuration, out of hours support, and vulnerability scanning with Nessus professional to support secure platform operations. Governance and process changes emphasized formalized user lifecycle management and permissioning, with group policy implementation and Azure AD aligned provisioning to enforce access controls for the Alvaria CX Suite. Operational handoffs documented desktop and telephony administration procedures to maintain consistent agent support and reporting access across business functions involved in sales and contact centre operations. | |
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CRM | CRM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 | ||
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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IT Service Management | ITSM |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Payroll | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2017 | 2017 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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