Huntingtown, MD, 20639,
United States
Retail Electrical Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Retail Electrical Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Retail Electrical Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Retail Electrical Services has purchased the following applications: Opermax for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Retail Electrical Services is running and its propensity to invest more and deepen its relationship with Opermax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Retail Electrical Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Retail Electrical Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Opermax | Legacy | Opermax | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
Retail Electrical Services implemented Opermax in 2017 for Field Service Management to support service delivery, scheduling, and billing across its US electrical contracting operations. The deployment centered on using Opermax to coordinate field technicians and office staff for end to end service workflows, aligning the application with core business functions of service delivery and billing.
Opermax was configured to manage CRM records, work order lifecycle, and scheduling and dispatch functionality, inferred from the vendor testimonial describing improved field-to-office coordination. The implementation included work order creation, technician assignment and dispatch, on site service documentation, and billing handoff workflows, which reflect typical Field Service Management functional modules.
Operational coverage spanned the companys field technicians and office administration in the United States, with a single company wide rollout appropriate to a small electrical contractor. Integrations with other systems were not specified in the source, so the implementation narrative focuses on Opermax capabilities as the primary system for coordinating service intake, dispatch, and billing processes.
Governance and process changes emphasized standardizing service workflows and formalizing dispatch driven billing processes, reducing administrative task burden between field and office. The vendor testimonial reports that Opermax cut administrative tasks, improved field to office coordination, enabled faster billing, and streamlined service workflows for Retail Electrical Services.
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