Vernon Hills, 60061, IL,
United States
Richard Wolf Industrial Technographics
Richard Wolf Industrial Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Richard Wolf Industrial and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 480 Richard Wolf Industrial employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richard Wolf Industrial has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Atlassian Jira Service Desk for IT Service Management in 2021, Amazon EC2 for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richard Wolf Industrial is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richard Wolf Industrial revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richard Wolf Industrial intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Richard Wolf Industrial Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Richard Wolf Industrial deployed Cisco Webex Meetings for Audio Video and Web Conferencing. The deployment embeds Cisco Webex Meetings on the corporate website to provide direct, browser-based join points for customer-facing appointments and internal remote collaboration.
The implementation leverages core Audio Video and Web Conferencing capabilities, including video conferencing, audio (VoIP and PSTN gateway support), screen sharing, meeting scheduling templates, and browser join flows. Configuration work focused on site-embedded meeting widgets, meeting templates for customer sessions, and enabling recording and join controls consistent with a cloud-hosted Webex Meetings service.
Operational coverage centers on customer engagement touchpoints and internal collaboration across Richard Wolf Industrials US operations, with IT managing access control and scheduling workflows. Governance emphasizes meeting access permissions and standardized scheduling procedures to support consistent customer-facing meeting experiences and remote technical sessions.
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Collaboration | Collaboration |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Richard Wolf Industrial implemented Atlassian Jira Service Desk for IT Service Management as the public facing service portal on its website. The deployment positions Atlassian Jira Service Desk to centralize request intake and formalize ticket lifecycle tracking for IT and customer support functions.
Configuration focused on standard IT Service Management capabilities within Atlassian Jira Service Desk, including a self service portal for external request submission, defined request types and queues, SLA rules, and automated workflow transitions for incident and service request handling. The implementation also incorporated knowledge base linking and templated request forms to reduce manual triage and to standardize resolution steps.
The service desk is embedded on the corporate website to capture external customer incidents and route them into centralized queues, while also supporting internal IT requests through the same request framework. Operational coverage emphasizes ticket triage, assignment, escalation, and status reporting across IT operations and customer service teams, with role based access and queue segmentation configured inside Atlassian Jira Service Desk.
Governance was structured around service desk roles, SLA enforcement, and ticket assignment rules, enabling consistent triage and escalation workflows. Rollout centered on the public website as the primary intake channel, and centralized request governance and workflow orchestration were implemented within Atlassian Jira Service Desk.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
In 2022, Richard Wolf Industrial deployed Amazon EC2 for Application Hosting and Computing Services to host and run its public website. The deployment positions Amazon EC2 as the compute layer for the corporate web presence, providing virtual server instances that run web server processes and application runtime components.
Configuration emphasizes provisioned compute instances and standardized instance images, with instance sizing and attachable persistent block storage used to support the web application stack. Amazon EC2 is the named application used for compute provisioning and instance lifecycle management, and the implementation relies on API-driven provisioning patterns common to Application Hosting and Computing Services.
Operational scope is focused on the company website and web operations, managed by internal IT and web operations teams. Governance practices described include standardizing instance images and enforcing configuration control through repeatable provisioning workflows, enabling consistent OS-level configuration and predictable instance provisioning for ongoing site management.
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Application Hosting and Computing Services | IaaS |
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2007 | 2007 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2014 | 2015 |
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Video Surveillance System | Physical Security |
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2014 | 2015 |
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IT Decision Makers and Key Stakeholders at Richard Wolf Industrial
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Richard Wolf Industrial Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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