AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Richard Wolf Industrial Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2021 2021
In 2021, Richard Wolf Industrial deployed Cisco Webex Meetings for Audio Video and Web Conferencing. The deployment embeds Cisco Webex Meetings on the corporate website to provide direct, browser-based join points for customer-facing appointments and internal remote collaboration. The implementation leverages core Audio Video and Web Conferencing capabilities, including video conferencing, audio (VoIP and PSTN gateway support), screen sharing, meeting scheduling templates, and browser join flows. Configuration work focused on site-embedded meeting widgets, meeting templates for customer sessions, and enabling recording and join controls consistent with a cloud-hosted Webex Meetings service. Operational coverage centers on customer engagement touchpoints and internal collaboration across Richard Wolf Industrials US operations, with IT managing access control and scheduling workflows. Governance emphasizes meeting access permissions and standardized scheduling procedures to support consistent customer-facing meeting experiences and remote technical sessions.
Collaboration Collaboration 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian Jira Service Desk IT Service Management ITSM n/a 2021 2021
In 2021, Richard Wolf Industrial implemented Atlassian Jira Service Desk for IT Service Management as the public facing service portal on its website. The deployment positions Atlassian Jira Service Desk to centralize request intake and formalize ticket lifecycle tracking for IT and customer support functions. Configuration focused on standard IT Service Management capabilities within Atlassian Jira Service Desk, including a self service portal for external request submission, defined request types and queues, SLA rules, and automated workflow transitions for incident and service request handling. The implementation also incorporated knowledge base linking and templated request forms to reduce manual triage and to standardize resolution steps. The service desk is embedded on the corporate website to capture external customer incidents and route them into centralized queues, while also supporting internal IT requests through the same request framework. Operational coverage emphasizes ticket triage, assignment, escalation, and status reporting across IT operations and customer service teams, with role based access and queue segmentation configured inside Atlassian Jira Service Desk. Governance was structured around service desk roles, SLA enforcement, and ticket assignment rules, enabling consistent triage and escalation workflows. Rollout centered on the public website as the primary intake channel, and centralized request governance and workflow orchestration were implemented within Atlassian Jira Service Desk.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2022 2022
In 2022, Richard Wolf Industrial deployed Amazon EC2 for Application Hosting and Computing Services to host and run its public website. The deployment positions Amazon EC2 as the compute layer for the corporate web presence, providing virtual server instances that run web server processes and application runtime components. Configuration emphasizes provisioned compute instances and standardized instance images, with instance sizing and attachable persistent block storage used to support the web application stack. Amazon EC2 is the named application used for compute provisioning and instance lifecycle management, and the implementation relies on API-driven provisioning patterns common to Application Hosting and Computing Services. Operational scope is focused on the company website and web operations, managed by internal IT and web operations teams. Governance practices described include standardizing instance images and enforcing configuration control through repeatable provisioning workflows, enabling consistent OS-level configuration and predictable instance provisioning for ongoing site management.
Application Hosting and Computing Services IaaS 2007 2007
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
Physical Security
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Physical Access Control System Physical Security 2014 2015
Video Surveillance System Physical Security 2014 2015

IT Decision Makers and Key Stakeholders at Richard Wolf Industrial

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Richard Wolf Industrial Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Richard Wolf Industrial IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Richard Wolf Industrial digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Richard Wolf Industrial Technographics
Richard Wolf Industrial is a Manufacturing organization based in United States, with around 480 employees and annual revenues of $95.0 million.
Richard Wolf Industrial operates a diverse technology stack with applications such as Cisco Webex Meetings, Atlassian Jira Service Desk and Amazon EC2, covering areas like Audio Video and Web Conferencing, IT Service Management and Application Hosting and Computing Services.
Richard Wolf Industrial has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, Atlassian and Amazon Web Services (AWS).
Richard Wolf Industrial recently adopted applications including Microsoft 365 in 2022, Amazon EC2 in 2022 and Amazon CloudFront in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Richard Wolf Industrial’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Richard Wolf Industrial’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Richard Wolf Industrial technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.