Richards Gray
42 Kings Hill Avenue, Kings Hill, West Malling,
Kent, x, ME19 4AJ,
United Kingdom
Kent, x, ME19 4AJ,
United Kingdom
44 87 0990 9945
Professional Services
Richards Gray Technographics
Richards Gray Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Richards Gray and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Richards Gray employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richards Gray has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016, Hubspot CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richards Gray is running and its propensity to invest more and deepen its relationship with HubSpot , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richards Gray revenues, which have grown to $91.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richards Gray intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Richards Gray Tech Stack and Enterprise Applications
Richards Gray AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Richards Gray deployed Hubspot Live Chat on its website. The Hubspot Live Chat implementation sits within the Chatbots and Conversational AI category and serves as the primary conversational entry point for marketing, sales, and client services to capture and manage inbound visitor enquiries.
Configuration centered on the website chat widget, prebuilt message flows, canned responses, and conditional routing rules to enable initial qualification and timely handoff to live agents. The deployment leverages Hubspot Live Chat conversation inbox workflows and automated messaging capabilities common to Chatbots and Conversational AI to standardize lead capture and conversation assignment across teams.
Operational coverage is focused on the corporate website and supports marketing and sales functions at Richards Gray in the United Kingdom. Governance was established through standardized response templates, escalation pathways, and ownership of the Hubspot Live Chat inbox by marketing operations to ensure consistent handling and accountability for incoming chats.
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Richards Gray Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Richards Gray implemented Microsoft 365 as its primary Collaboration platform. Richards Gray Microsoft 365 Collaboration supports corporate communications and client delivery workflows across the firm, aligning the application to core business functions for a 200-employee professional services organization. The Microsoft 365 deployment is referenced on the company website, indicating an active role in their public technology footprint.
The implementation incorporated standard Collaboration modules, including Exchange Online email, SharePoint Online document libraries, OneDrive file sync, Microsoft Teams collaboration and Office productivity applications. Configuration focused on mailbox provisioning, document library structure and collaborative workspace organization to support teamwork and client-facing content exchange.
Operational coverage centered on knowledge workers and client-facing teams, with governance emphasis on centralized identity and access controls, document management policies and workspace lifecycle processes. Rollout details reflected typical Collaboration workflows such as user provisioning, mailbox and site configuration, and policy-driven content governance to align professional services delivery with secure internal and external collaboration.
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Richards Gray CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Richards Gray implemented Hubspot CRM. The Hubspot CRM deployment is embedded on their website and acts as the primary inbound lead capture and contact repository for the professional services firm, centralizing web-originated contacts into a single system of record under the CRM category.
Configuration emphasizes core CRM capabilities, including contact and company records, web form and tracking-based lead capture, deal pipeline management, and basic marketing automation to support nurture sequences. The implementation uses the Hubspot CRM application to convert website interactions into structured sales workflows, enabling sales-ready lead handoffs and pipeline staging, while contact property management and list segmentation enforce data hygiene.
Operational scope covers sales and marketing activities for the United Kingdom presence, with the CRM serving as the principal tool for inbound lead qualification and pipeline orchestration. Governance is implemented through centralized administration of contact properties and pipeline stages, and the integration with the website routes inbound enquiries directly into the Hubspot CRM application for timely follow up.
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Richards Gray ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Richards Gray TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Richards Gray IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Richards Gray
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Finance and Business Intelligence | Director | IT | |
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Booking and Scheduling Manager | Manager | Finance | |
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HR Director | Director | HR | |
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Business Development Manager | Manager | Sales | |
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Search Director | Director | Finance | |
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Search Manager | Manager | Finance | |
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IT Business Analyst / Technical Product Owner | Director | IT | |
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HR Adviser | Manager | HR | |
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Scheduling & Administration Manager | Manager | Finance | |
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Head of Product | Director | Finance | |
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Apps Being Evaluated by Richards Gray Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Richards Gray IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Richards Gray digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Richards Gray Technographics
Richards Gray is a Professional Services organization based in United Kingdom,
with around 200 employees and annual revenues of $91.0 million.
Richards Gray operates a diverse technology stack with applications such as
Hubspot Live Chat, Microsoft 365 and Hubspot CRM,
covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Richards Gray has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot and Microsoft.
Richards Gray recently adopted applications including
Hubspot Live Chat in 2021, Hubspot Marketing Automation in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Richards Gray’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Richards Gray’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Richards Gray technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.