Richelieu Hardware
7900 Henri-Bourassa Boulevard West,
Montreal, H4S 1V4, QC,
Canada
Montreal, H4S 1V4, QC,
Canada
1 800-361-6000
Manufacturing
Richelieu Hardware Technographics
Richelieu Hardware Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Richelieu Hardware and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2700 Richelieu Hardware employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richelieu Hardware has purchased the following applications: Mitratech Recruiterbox for Recruiting, Applicant Tracking System in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richelieu Hardware is running and its propensity to invest more and deepen its relationship with Mitratech , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richelieu Hardware revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richelieu Hardware intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Richelieu Hardware Tech Stack and Enterprise Applications
Richelieu Hardware HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitratech | Legacy | Mitratech Recruiterbox | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Richelieu Hardware implemented Mitratech Recruiterbox as its Recruiting,Applicant Tracking System. The Mitratech Recruiterbox instance is surfaced on Richelieu's public website, providing external candidates with embedded career pages and direct application workflows.
The implementation focuses on core applicant tracking capabilities typical for Recruiting,Applicant Tracking System deployments, including job posting management, candidate tracking and status workflows, resume parsing, interview scheduling support, collaborative hiring notes, and offer management modules. Mitratech Recruiterbox was configured to reflect structured hiring workflows and role based access for recruiters and hiring managers within the corporate HR function.
Operational coverage spans corporate talent acquisition and site level hiring for manufacturing and corporate roles across Richelieu Hardware, with the career site integration acting as the primary external intake channel. The deployment aligns with standard data capture and candidate records practices for recruiting systems, enabling centralized candidate profiles and reporting dashboards for hiring teams.
Governance around Recruiterbox emphasizes standardized hiring stages, recruiter and hiring manager permissions, and candidate data stewardship consistent with recruiting operations. The Mitratech Recruiterbox implementation positions Richelieu Hardware to manage external applications through its website while centralizing applicant tracking and hiring workflows under the corporate HR function.
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Richelieu Hardware Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Richelieu Hardware deployed Cisco Webex Meetings to provide web-facing conferencing capability. Richelieu Hardware is using Cisco Webex Meetings on their website to deliver Audio Video and Web Conferencing for customer engagement and partner collaboration. The Canadian manufacturer with 2700 employees has positioned Cisco Webex Meetings as the core platform for scheduled and ad hoc virtual meetings.
The deployment emphasizes browser-based join, HD video and audio, screen sharing, and session recording, consistent with Audio Video and Web Conferencing functional expectations. Cisco Webex Meetings has been configured to support public meeting widgets and direct meeting links on the corporate website, enabling external attendees to join without separate client provisioning. Configuration work focused on meeting templates, access controls, and meeting lifecycle management to standardize session creation and attendee routing.
Operationally the implementation serves both external customer interactions and internal collaboration across commercial, technical, and leadership functions, centralizing the meeting experience on the corporate site. Governance was enacted through centralized administration and standardized conferencing workflows to manage access, scheduling, and recording retention. The implementation narrative centers on Cisco Webex Meetings as the Application for Audio Video and Web Conferencing supporting Richelieu Hardware collaboration and meeting management.
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Collaboration | Collaboration |
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2018 | 2018 |
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Richelieu Hardware ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Richelieu Hardware implemented Atlassian Jira Service Desk on its website. The company deployed Atlassian Jira Service Desk as a web-facing service portal on richelieu.com to centralize incoming support requests and provide a self-service entry point for external customers and internal users.
The configuration emphasized core IT Service Management capabilities, implementing incident management, service request intake, a searchable knowledge base, defined request types and SLA-aware queues. Atlassian Jira Service Desk was configured with structured issue workflows, custom request forms and automation rules to enforce ticket routing, priority handling and lifecycle transitions.
Operational coverage is centered on the website portal for capture and tracking of requests, with the service desk supporting IT support and adjacent support functions consistent with IT Service Management practices. The deployment architecture uses a web-embedded portal model that surfaces request submission, status tracking and knowledge resources directly on the corporate site.
Governance was organized around standardized workflows, defined escalation paths and automation to reduce manual handoffs, using Jira Service Desk configuration to codify support processes. This positioned Atlassian Jira Service Desk as the primary IT Service Management tool for Richelieu Hardware's public-facing request handling.
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Richelieu Hardware IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Richelieu Hardware CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Richelieu Hardware
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Richelieu Hardware Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Richelieu Hardware IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Richelieu Hardware digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Richelieu Hardware Technographics
Richelieu Hardware is a Manufacturing organization based in Canada,
with around 2700 employees and annual revenues of $1.21 billion.
Richelieu Hardware operates a diverse technology stack with applications such as
Mitratech Recruiterbox, Cisco Webex Meetings and Atlassian Jira Service Desk,
covering areas like Recruiting, Applicant Tracking System, Audio Video and Web Conferencing and IT Service Management.
Richelieu Hardware has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mitratech, Cisco Systems and Atlassian.
Richelieu Hardware recently adopted applications including
Cisco Webex Meetings in 2022, Atlassian Jira Service Desk in 2021 and Cisco Secure Email (formerly Email Security Appliance) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Richelieu Hardware’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Richelieu Hardware’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Richelieu Hardware technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.