Chicago, 60604, IL,
United States
Rising Interactions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rising Interactions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Rising Interactions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rising Interactions has purchased the following applications: Microsoft 365 for Collaboration in 2022, Wix.com for Web Content Management in 2022, Rising Brainex for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rising Interactions is running and its propensity to invest more and deepen its relationship with Microsoft , Wix.com , Rising Interactions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rising Interactions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rising Interactions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rising Interactions | Legacy | Rising Brainex | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Rising Interactions deployed Rising Brainex to support customer experience operations in the United States, using its omnichannel contact center platform to manage guided communication processes, self service via IVR, visual IVR and voicebots, web chat, messaging and agent desktop workflows. Rising Brainex is expressed as the Customer Experience application that orchestrates multichannel interactions and centralizes guidance for agents and self service journeys.
The implementation reflects inferred module usage consistent with the vendor product pages, including omnichannel routing, IVR and voicebot engines, chatbots for web chat and messaging, a unified agent desktop, workforce features and analytics capabilities. Configuration work emphasized interaction routing, session continuity across channels, guided scripts for agent assisted flows and visual IVR design to accelerate self service.
Operational coverage centers on contact center and customer experience functions across the United States, addressing agent desktop workflows and digital self service touchpoints rather than enterprise back office systems. Governance and process changes focused on standardizing guided communication processes and embedding analytics instrumentation to support ongoing contact center management and operational oversight.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
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Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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Content Delivery Network | IaaS |
|
2023 | 2023 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
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