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Robi Axiata Limited Technographics
Robi Axiata Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Robi Axiata Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7400 Robi Axiata Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Robi Axiata Limited has purchased the following applications: NetCracker Technology Digital Business Enablement for OSS/BSS in 2015, REVE Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Robi Axiata Limited is running and its propensity to invest more and deepen its relationship with NEC Corporation , REVE Chat , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Robi Axiata Limited revenues, which have grown to $890.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Robi Axiata Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Robi Axiata Limited Tech Stack and Enterprise Applications
Robi Axiata Limited ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Robi Axiata Limited implemented NetCracker Technology Digital Business Enablement as an OSS/BSS initiative to strengthen its enterprise business and improve end-to-end customer experience. The engagement was framed to capture new revenues and drive business efficiencies while positioning Robi for market differentiation in customer and revenue management.
The implementation delivered a large-scale order-to-cash and customer care transformation using NetCracker Technology Digital Business Enablement, completed in eight months. Key functional capabilities included a revenue management solution and real-time rating and charging, enabling Robi to price and bill a variety of personalized residential and enterprise services, and to operate standard OSS/BSS workflows for service activation and customer lifecycle management.
NetCracker worked to improve Robi’s business and IT billing processes, consolidating billing and revenue orchestration functions onto a single, scalable platform. The program introduced new partnership opportunities to extend monetization models, and the architecture emphasized platform scalability to reduce revenue leakage and lower operating costs for customer-facing operations and enterprise business units.
Governance and process transformation focused on new business processes for revenue and customer management and tighter alignment between customer care, billing, and revenue management functions. Outcomes explicitly reported included improved billing processes, the ability to rate and charge in real time, minimized revenue loss and reduced costs through the consolidated OSS/BSS platform.
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Robi Axiata Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| REVE Chat | Legacy | REVE Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Robi Axiata Limited deployed REVE Chat on its public website. Robi Axiata Limited uses REVE Chat as a Chatbots and Conversational AI application for customer service and digital website engagement.
The deployment is a web embedded chat widget configured to deliver automated conversational workflows, live agent handoff, contextual lead capture, and transcript logging. REVE Chat was provisioned to triage front line inquiries and route sessions to support staff, aligning with Robi's digital customer touchpoint architecture on the site. Governance emphasized conversational flow configuration and agent escalation rules, with operational ownership placed within customer support and digital engagement teams.
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Robi Axiata Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Robi Axiata Limited deployed Cisco Webex Meetings on their website, implementing Cisco Webex Meetings as an Audio Video and Web Conferencing solution to enable web-accessible virtual sessions. The public site integration positions the application to surface meeting join flows and scheduling directly from Robi's web properties, providing external-facing conferencing capability without reference to any prior named platform.
Configuration and operational emphasis include standard Audio Video and Web Conferencing capabilities such as real-time audio and video, screen sharing, meeting scheduling and join links, recording and playback controls, and participant moderation features. The implementation signal is a front-end integration that embeds meeting join and scheduling workflows into the website to support customer engagement and external collaboration use cases, with governance focused on web-based access and meeting orchestration rather than on internal system replacements.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Robi Axiata Limited ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Database Performance Monitoring | ITSM |
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2022 | 2022 |
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Robi Axiata Limited PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Robi Axiata Limited
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Apps Being Evaluated by Robi Axiata Limited Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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