RSM
50 Cannon Street,
London, EC4N 6JJ,
United Kingdom
London, EC4N 6JJ,
United Kingdom
44 20 7601-1080
Professional Services
RSM Technographics
RSM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RSM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64000 RSM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
RSM has purchased the following applications: PageUp ATS for Applicant Tracking System in 2021, JivoChat for Chatbots and Conversational AI in 2016, 10to8 Appointment Scheduling for Online Meeting Scheduling in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RSM is running and its propensity to invest more and deepen its relationship with PageUp , UKG , JivoChat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RSM revenues, which have grown to $10.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RSM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RSM Tech Stack and Enterprise Applications
RSM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, RSM deployed PageUp ATS as its Applicant Tracking System. The PageUp ATS is implemented as the ATS on RSM's careers website and serves RSM's talent acquisition and recruitment teams for candidate intake and lifecycle management.
The implementation of PageUp ATS concentrates on career site integration and application capture, supporting job posting, requisition management, candidate tracking, interview scheduling, and assessment tracking typical of an Applicant Tracking System. Configuration emphasizes workflow routing and role based access to align recruiter, hiring manager, and HR review steps, while candidate data is centralized to support sourcing and talent pipeline activities.
Integration scope is explicitly the corporate careers site where PageUp ATS captures applicant submissions and manages candidate status through hiring stages. Governance is organized around recruiter and hiring manager workflows with configured approvals and data privacy controls to support recruitment operations and compliance within HR and talent acquisition functions.
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Employee Experience, Employee Engagement | HCM |
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2022 | 2024 |
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RSM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, RSM implemented JivoChat on its website, deploying JivoChat as a customer-facing conversational layer under the Chatbots and Conversational AI category. The deployment places the JivoChat web chat widget on public web pages to support real time visitor engagement, and the implementation leverages JivoChat capabilities in live messaging and automated conversational handling typical of Chatbots and Conversational AI solutions.
The implementation centers on a browser based agent console and an embedded web widget, providing visitor monitoring, chat initiation, and lead capture workflows that support client service and business development functions. Governance for the deployment is operationally focused on web channel coverage and staffing of the chat channel by client facing teams, with configuration targeting website based conversational routing, scripted responses, and session handoff to human agents where needed.
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RSM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 10to8 | Legacy | 10to8 Appointment Scheduling | Online Meeting Scheduling | Collaboration | n/a | 2019 | 2019 |
In 2019, RSM implemented 10to8 Appointment Scheduling to support Online Meeting Scheduling. RSM is listed on the 10to8 customer roster, confirming use of 10to8 Appointment Scheduling for client-facing booking and appointment orchestration at the firm.
The 10to8 Appointment Scheduling implementation emphasized core Online Meeting Scheduling capabilities, including web booking widgets, configurable appointment types and durations, client self service booking, timezone handling, and automated notifications and reminders. The deployment also included calendar synchronization with corporate calendars and two way appointment updates, consistent with standard calendar orchestration and booking management workflows in this category.
Operational coverage targeted professional services client engagement workflows in the United Kingdom, aligning scheduling templates and booking policies with existing engagement management processes. Governance activities focused on standardizing booking templates, defining role based access for schedulers and client managers, and formalizing approval and notification workflows, with the vendor customer listing serving as the public source for the engagement.
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RSM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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RSM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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RSM PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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RSM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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RSM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at RSM
| First Name | Last Name | Title | Function | Department | Phone | |
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National Director People & Culture | Director | HR | |
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National Talent Officer | Manager | HR | |
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National Payroll Manager | Manager | Finance | |
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Clients and Markets Executive | CXO | Customer Service | |
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Head Of Marketing | Director | Marketing | |
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Digital Marketing Manager | Manager | Marketing | |
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Marketing Executive | CXO | Marketing | |
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Apps Being Evaluated by RSM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RSM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RSM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD RSM Technographics
RSM is a Professional Services organization based in United Kingdom,
with around 64000 employees and annual revenues of $10.00 billion.
RSM operates a diverse technology stack with applications such as
PageUp ATS, JivoChat and 10to8 Appointment Scheduling,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Online Meeting Scheduling.
RSM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PageUp, JivoChat and 10to8.
RSM recently adopted applications including
UKG Great Place to Work Emprising in 2022, PageUp ATS in 2021 and Zendesk Support Ticketing System in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RSM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RSM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RSM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.