Rtl Nederland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rtl Nederland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Rtl Nederland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rtl Nederland has purchased the following applications: Klarna Payments for Payment Processing in 2022, Insocial Chatbot for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rtl Nederland is running and its propensity to invest more and deepen its relationship with Klarna , Insocial , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rtl Nederland revenues, which have grown to $649.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rtl Nederland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Insocial | Legacy | Insocial Chatbot | Chatbots and Conversational AI | AI-Powered Application | Spotler | 2015 | 2015 |
In 2015, Rtl Nederland deployed Insocial Chatbot using the Chatbots and Conversational AI category to centralize webcare, social and messaging customer service workflows. The deployment focused on measuring transactional NPS across webcare, social and messaging channels and on feeding narrowcasting dashboards used by frontline teams in the Netherlands.
The implementation used Insocial Chatbot modules for chatbot interaction handling and for webcare integration, coupled with transactional NPS survey instrumentation to capture feedback after agent and bot interactions. Configuration emphasized conversational routing and automated handling, with chatbots and AI explicitly cited as handling a material share of incoming messages to reduce manual triage and sustain continuous channel coverage.
Integrations included a documented connector to OBI4wan for monitoring and webcare ticket workflows, enabling near real time handoff between automated conversational agents and human webcare staff. Spotler served as the system integrator and VAR on the project, coordinating integration workstreams and the rollout of narrowcasting dashboards.
Operational scope covered webcare, social and messaging channels and frontline customer service teams in the Netherlands, with narrowcasting dashboards delivering transactional NPS to operational users. Governance centered on instrumenting transactional NPS as an operational KPI within chat and webcare flows to inform frontline decisions, and the case explicitly cites chatbots and AI taking a material share of incoming message volume as a key implementation outcome.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
|
2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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