AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Rtl Nederland Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Klarna Legacy Klarna Payments Payment Processing ERP Financial Management n/a 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insocial Legacy Insocial Chatbot Chatbots and Conversational AI AI-Powered Application Spotler 2015 2015
In 2015, Rtl Nederland deployed Insocial Chatbot using the Chatbots and Conversational AI category to centralize webcare, social and messaging customer service workflows. The deployment focused on measuring transactional NPS across webcare, social and messaging channels and on feeding narrowcasting dashboards used by frontline teams in the Netherlands. The implementation used Insocial Chatbot modules for chatbot interaction handling and for webcare integration, coupled with transactional NPS survey instrumentation to capture feedback after agent and bot interactions. Configuration emphasized conversational routing and automated handling, with chatbots and AI explicitly cited as handling a material share of incoming messages to reduce manual triage and sustain continuous channel coverage. Integrations included a documented connector to OBI4wan for monitoring and webcare ticket workflows, enabling near real time handoff between automated conversational agents and human webcare staff. Spotler served as the system integrator and VAR on the project, coordinating integration workstreams and the rollout of narrowcasting dashboards. Operational scope covered webcare, social and messaging channels and frontline customer service teams in the Netherlands, with narrowcasting dashboards delivering transactional NPS to operational users. Governance centered on instrumenting transactional NPS as an operational KPI within chat and webcare flows to inform frontline decisions, and the case explicitly cites chatbots and AI taking a material share of incoming message volume as a key implementation outcome.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Data Platform CRM 2016 2016
Customer Experience CRM 2017 2017
Customer Support CRM 2015 2015
Digital Advertising Platform CRM 2020 2020
Digital Advertising Platform CRM 2020 2020
Digital Advertising Platform CRM 2020 2020
Marketing Automation CRM 2014 2014
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2020 2020
IT Service Management ITSM 2022 2022
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Governance, Risk and Compliance TRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2015 2015
Transactional Email PaaS 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2018 2018
IT Decision Makers and Key Stakeholders at Rtl Nederland
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Rtl Nederland Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Rtl Nederland Technographics

Rtl Nederland is a Media organization based in Netherlands, with around 2500 employees and annual revenues of $649.0 million.

Rtl Nederland operates a diverse technology stack with applications such as Klarna Payments, Insocial Chatbot and Microsoft 365, covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.

Rtl Nederland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Klarna, Insocial and Microsoft.

Rtl Nederland recently adopted applications including Klarna Payments in 2022, Atlassian Jira Service Desk in 2022 and DocuSign eSignature in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Rtl Nederland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Rtl Nederland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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