Phenix City, 36869, AL,
United States
Russell County Water Authority Technographics
Russell County Water Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Russell County Water Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Russell County Water Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Russell County Water Authority has purchased the following applications: Black Mountain Accounting Software for ERP Financial in 2018, Microsoft 365 for Collaboration in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Russell County Water Authority is running and its propensity to invest more and deepen its relationship with Black Mountain Software , Microsoft , Hetzner or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Russell County Water Authority revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Russell County Water Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Russell County Water Authority Tech Stack and Enterprise Applications
Russell County Water Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Black Mountain Software | Legacy | Black Mountain Accounting Software | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Russell County Water Authority deployed Black Mountain Accounting Software for ERP Financial operations to centralize utility billing and accounts receivable for its 50 employee municipal utility. The Black Mountain Accounting Software was provisioned at customer service workstations in Phenix City, Alabama, and served as the primary system for recording billings and payments.
The implementation concentrated on transactional accounting and customer account maintenance, with staff using Black Mountain Accounting Software to input all water bill transactions, post payments and transfers, and record cash transactions and address changes. Core functional activity included accounts receivable workflows, payment posting, and bill data entry tied directly to customer inquiries and account status updates.
Operationally the solution supported processing of utility meter readings, service connects and disconnects, and routine customer communications, while customer service personnel coordinated emergency dispatches to the water supervisor. Customer interaction channels recorded in operational practice included face to face engagements, phone and email responses, and maintenance of a written phone log for calls reporting leaks and service issues.
Governance and workflow changes emphasized disciplined data entry and call logging at the customer service desk, along with proactive account outreach in the form of courtesy phone calls for past due notices. The narrative ties Russell County Water Authority, Black Mountain Accounting Software, ERP Financial and the utility billing and customer service functions together, reflecting a tightly scoped accounting and billing deployment for day to day customer account operations.
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Russell County Water Authority Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Russell County Water Authority implemented Microsoft 365 to support Collaboration across the utility’s administrative and operational functions. The deployment is reflected on the organization’s public website, which references Microsoft 365 as part of its technology footprint.
The Microsoft 365 implementation centers on core Collaboration capabilities, including Exchange Online for cloud email, Microsoft Teams for chat and meetings, SharePoint for document libraries and site content, and OneDrive for endpoint file synchronization and storage. These functional modules enable common workflows such as scheduled meetings, shared document versioning, and centralized distribution of operational procedures and reports.
Governance and operational coverage are oriented toward a small utility context with approximately 50 employees, implying centralized tenant administration for user provisioning, access control and role assignment. The integration surface is primarily cloud-native, with public-facing evidence on the Russell County Water Authority website but no publicly listed third-party integration details.
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Russell County Water Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020 Russell County Water Authority implemented Microsoft Azure Cloud Services as its Application Hosting and Computing Services platform to host and run its public website and related application layers. Microsoft Azure Cloud Services provides the Application Hosting and Computing Services capabilities used to centralize web hosting, scalable compute, and object storage for site assets, aligning cloud hosting with the utility’s customer-facing online presence.
The implementation scope is focused on the public website and associated application functionality that supports customer communications and service information within the utilities business function. Governance and operations are structured around the utility IT team, using centralized identity and access controls, configuration management, and managed backups applied to the Microsoft Azure Cloud Services environment, enabling separation of infrastructure management from local operations and ongoing site availability management.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Russell County Water Authority
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Russell County Water Authority Executives
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