Sadler’s Wells
Rosebery Ave, Clerkenwell,
London, EC1R 4TN,
United Kingdom
London, EC1R 4TN,
United Kingdom
44 20 7863-8000
Professional Services
Sadler’s Wells Technographics
Sadler’s Wells Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sadler’s Wells and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 270 Sadler’s Wells employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sadler’s Wells has purchased the following applications: Infor SunSystems for ERP Financial in 2017, SilverStripe CMS for Web Content Management in 2013, Tessitura CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sadler’s Wells is running and its propensity to invest more and deepen its relationship with Infor , SilverStripe Ltd. , Tessitura or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sadler’s Wells revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sadler’s Wells intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sadler’s Wells Tech Stack and Enterprise Applications
Sadler’s Wells ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | Sapphire Systems | 2017 | 2018 |
In 2017, Sadler’s Wells reassessed support arrangements for its Infor SunSystems deployment, retaining Infor SunSystems as its core ERP Financial application. As an existing Infor SunSystems user they reviewed three software partners, including their incumbent support provider, and selected Sapphire Systems as the new software support partner.
Sapphire Systems was selected after an evaluation led by finance stakeholders, with Ben Dart, Project Accountant, citing Sapphire’s presentation as decisive and giving him confidence that they could provide the required ongoing support. The engagement shifted support governance to Sapphire Systems, centralizing application support, incident management, and vendor escalation for finance and accounting operations on Infor SunSystems, while operational ownership and the Infor SunSystems environment remained within Sadler’s Wells finance.
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Sadler’s Wells Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SilverStripe Ltd. | Legacy | SilverStripe CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, Sadler’s Wells implemented SilverStripe CMS as the primary platform for its public website. The SilverStripe CMS deployment functions as the organization’s Web Content Management platform, centralizing page templates, editorial content, and media assets for the corporate site and ticketing storefront pages.
Configuration focused on core Web Content Management capabilities such as content authoring and editing, page templating, asset library management, role based editorial workflows and scheduled publishing to support marketing and communications functions. Operational ownership is aligned to digital and marketing teams, with governance enforced through role based permissions and multi step editorial approval flows typical of Web Content Management implementations.
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Sadler’s Wells CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tessitura | Legacy | Tessitura CRM | CRM | CRM | n/a | 2015 | 2015 |
In 2015, Sadler’s Wells implemented Tessitura CRM, a CRM used to centralize patron management, ticketing and fundraising workflows across the organization. The 270-employee United Kingdom performing arts organisation deployed Tessitura CRM to unify constituent records and operationalize box office and development processes within a single application platform.
Configuration focused on core CRM capabilities consistent with performing arts deployments, including constituent record management, ticketing workflow configuration and membership or fundraising record handling. Concurrent infrastructure work included server virtualization on a Hyper-V host, network segmentation via VLAN to manage busy traffic, and secure remote access via VPN and MS-RDP to support remote workers and administrative users.
Operational rollout and governance were led by an internal System Administrator who served as technical lead and provided first, second and third line support during implementation and afterward. Desktop and endpoint provisioning was standardized with Microsoft SCCM and GPO driven deployments during the same period, while disaster recovery preparedness was reinforced through UPS installation for servers and network switches.
The Tessitura CRM implementation was delivered alongside broader IT modernization activities that touched front-of-house and back-of-house operations, including a new HP wireless controller and access points, replacement of desktop hardware through centrally managed imaging, management of 50 mobile devices on a carrier plan, and refresh of point-of-sale and printing infrastructure. These concurrent initiatives supported operational coverage across box office, front-of-house, catering and IT support functions.
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sadler’s Wells ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Sadler’s Wells TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Sadler’s Wells IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sadler’s Wells CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Sadler’s Wells
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Director of Data & Systems | Director | IT | |
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Financial Controller | Director | Finance | |
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Artistic Director & Chief Executive | Director | Operations | |
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Director of Marketing & Communications | Director | Marketing | |
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CRM Database Manager | Manager | IT | |
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Apps Being Evaluated by Sadler’s Wells Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sadler’s Wells IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sadler’s Wells digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Sadler’s Wells Technographics
Sadler’s Wells is a Professional Services organization based in United Kingdom,
with around 270 employees and annual revenues of $33.0 million.
Sadler’s Wells operates a diverse technology stack with applications such as
Infor SunSystems, SilverStripe CMS and Tessitura CRM,
covering areas like ERP Financial, Web Content Management and CRM.
Sadler’s Wells has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, SilverStripe Ltd. and Tessitura.
Sadler’s Wells recently adopted applications including
SendinBlue in 2021, OneTrust Cookie Consent in 2021 and OneTrust CookiePro in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sadler’s Wells’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sadler’s Wells’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sadler’s Wells technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.