Cardiff, CF10 3AN,
United Kingdom
SAGlobal Technographics
SAGlobal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SAGlobal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 SAGlobal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SAGlobal has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, Joomla 3.9 for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SAGlobal is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Joomla or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SAGlobal revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SAGlobal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SAGlobal Tech Stack and Enterprise Applications
SAGlobal AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, SAGlobal implemented LiveChat on its website. LiveChat is in the Chatbots and Conversational AI category and was provisioned as a customer-facing web chat widget to capture and route real-time inquiries into an agent interface.
The deployment leverages standard LiveChat capabilities such as the web chat widget, agent dashboard, canned responses, conversation routing, chat transcript capture and basic analytics to support customer service and sales engagement. The implementation is scoped to SAGlobal's public website and is organized to feed inquiries into existing support workflows, with governance focused on agent access controls, chat handling procedures and message retention policies to align chat operations with service delivery and compliance requirements.
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SAGlobal Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 SAGlobal implemented Microsoft 365 for Collaboration to unify core collaboration services across its 700-employee professional services organization. The deployment positioned Microsoft 365 as the primary collaboration platform supporting email, intranet and document management, real-time teamwork, and file synchronization across project and delivery teams.
Microsoft 365 was configured to deliver Exchange-style email services, SharePoint-style intranet and document libraries, chat and meeting capabilities aligned with team collaboration, and OneDrive-style personal file sync, which together supported consulting delivery, internal communications, and project-centric knowledge sharing. Microsoft 365 is referenced on SAGlobal's website, reflecting corporate adoption and a public-facing acknowledgment of the platform, while tenant-level configuration, centralized identity and access controls, and sharing governance were applied to manage external collaboration and information protection across the business.
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SAGlobal Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, SAGlobal implemented Joomla 3.9 as its Web Content Management application for the corporate public website. The deployment used Joomla 3.9 core CMS to centralize content publishing and front end presentation, providing a single administrative back end for site editors and administrators.
Configuration emphasized Joomla modules and template driven theming, role based user permissions and editorial workflows to support marketing and professional services content management. The implementation positioned Joomla 3.9 to manage page templates, menu structures, media assets and extension based functionality, while governance focused on editorial roles, approval processes and centralized site administration for the corporate website.
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SAGlobal CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SAGlobal ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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SAGlobal IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SAGlobal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SAGlobal Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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