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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Sailing Services Tech Stack and Enterprise Applications

Sailing Services eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite Commerce eCommerce eCommerce n/a 2020 2020
In 2020, Sailing Services deployed Oracle NetSuite Commerce as the external storefront on their website. Oracle NetSuite Commerce is operating as their primary eCommerce platform, providing catalog management, shopping cart and checkout flows, order management, customer facing merchandising, and basic content management for product pages and promotions. The implementation is delivered as a cloud hosted commerce instance integrated directly into the Sailing Services website, with storefront rendering and back end commerce services unified in Oracle NetSuite Commerce. Operational ownership sits with commercial functions including sales and marketing, with order processing and fulfillment workflows touching operations and customer support. Governance focuses on product data and catalog workflows, role based access for a small team, and centralized configuration of pricing and checkout rules within Oracle NetSuite Commerce.
Sailing Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite CRM CRM CRM n/a 2020 2020
In 2020, Sailing Services implemented Oracle NetSuite CRM. The CRM is deployed as a cloud SaaS instance and is integrated on the company website to capture inbound leads and surface customer records for frontline teams. The Oracle NetSuite CRM deployment focuses on core CRM capabilities including contact and account management, lead capture from web forms, opportunity and pipeline tracking, case handling for customer inquiries, and sales activity logging. Configuration efforts emphasized contact data normalization, custom fields aligned to service offerings, and dashboard configuration to support small business sales workflows. Website integration is a central element of the implementation, with Oracle NetSuite CRM capturing form submissions and routing leads into assigned sales queues, and exposing customer activity data to support staff. Operational coverage centers on the sales and customer service functions within Sailing Services, with CRM use linked directly to web-driven demand and service request intake. Governance and rollout were oriented toward a compact user base, with role-based access control, basic workflow automation for lead assignment, and a single instance serving US operations. The narrative positions Sailing Services, Oracle NetSuite CRM, CRM and customer-facing business functions in a tightly coupled implementation supporting contact-to-resolution workflows.
Marketing Automation CRM 2021 2021

IT Decision Makers and Key Stakeholders at Sailing Services

First Name Last Name Title Function Department Email Phone
President CXO Finance
Sales, Marketing & Systems Administration Manager Marketing
Vice President Operations VP Operations

Apps Being Evaluated by Sailing Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sailing Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sailing Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Sailing Services Technographics
Sailing Services is a Communications organization based in United States, with around 20 employees and annual revenues of $2.0 million.
Sailing Services operates a diverse technology stack with applications such as Oracle NetSuite Commerce and Oracle NetSuite CRM, covering areas like eCommerce and CRM.
Sailing Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle.
Sailing Services recently adopted applications including Oracle Netsuite Bronto Marketing Platform in 2021, Oracle NetSuite Commerce in 2020 and Oracle NetSuite CRM in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sailing Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Sailing Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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