Samsung Electronics France
1 Rue Fructidor, Saint-Ouen-sur-Seine,
Paris, 93400,
France
Paris, 93400,
France
33 1 4863-0000
Manufacturing
Samsung Electronics France Technographics
Samsung Electronics France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung Electronics France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Samsung Electronics France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung Electronics France has purchased the following applications: IBM SiView for Manufacturing Execution System in 2023, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Qualtrics Strategic Research for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung Electronics France is running and its propensity to invest more and deepen its relationship with IBM , LivePerson , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung Electronics France revenues, which have grown to $3.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung Electronics France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung Electronics France Tech Stack and Enterprise Applications
Samsung Electronics France ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM SiView | Manufacturing Execution System | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, Samsung Electronics France implemented IBM SiView. Public reporting from SNITEM connects Samsung Electronics France to IBM SiView in a semiconductor and manufacturing execution context, indicating deployment of IBM SiView as a Manufacturing Execution System for shop floor operations.
The public report does not detail exact module selections or configuration, so the use of IBM SiView Manufacturing Execution System modules is inferred from product context. This inference aligns with typical MES capabilities such as shop floor data capture, production monitoring, traceability and quality management, which would support semiconductor manufacturing workflows.
Specific integrations and architectural topology are not specified in the SNITEM activity report. Standard deployments of an MES like IBM SiView typically involve interfacing with plant automation and control systems for real time data capture, and enterprise planning systems for order orchestration, so integration with PLCs, process controllers and ERP systems is a likely focus for operational data flow.
Operational governance and rollout particulars are not disclosed, however governance commonly spans manufacturing operations, quality and IT teams to manage configuration, validation and traceability workflows. The SNITEM mention situates IBM SiView within Samsung Electronics France manufacturing activities, primarily targeting semiconductor production and shop floor execution.
|
Samsung Electronics France AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Samsung Electronics France implemented LivePerson Conversational Cloud. The deployment uses LivePerson Conversational Cloud as a Chatbots and Conversational AI solution embedded on Samsung Electronics France website to support web-based customer engagement and service interactions.
The implementation is a cloud-delivered conversational layer embedded in the site front end, leveraging automated conversational automation, intent detection and routing, live agent handoff, and session analytics. LivePerson Conversational Cloud provides Chatbots and Conversational AI capabilities to Samsung Electronics France customer service and digital engagement functions, connecting web visitors to scripted bots and agent-assisted messaging workflows.
Operational scope is focused on the Samsung Electronics France web channel, supporting customer service and digital support workflows on the corporate site. Governance is centered on chat configuration, conversation routing rules and agent escalation policies, with configuration and moderation practices applied to bot behavior and handoff conditions to align conversational flows with corporate support processes.
|
Samsung Electronics France Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics Strategic Research | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Samsung Electronics France deployed Qualtrics Strategic Research to support in-market consumer research. The Analytics and BI application was provisioned as a centralized research platform for product and brand teams across France and into Europe.
The implementation leverages Qualtrics Strategic Research capabilities, using Strategic Research and ProductXM workflows to run rapid consumer studies including concept testing, ad evaluation and product feedback. Functional workflows implemented cover end to end market research design, survey orchestration, sample handling and fast time to insight reporting aligned to product and brand decision cycles.
The deployment follows a cloud delivered survey and analytics model typical of Analytics and BI platforms, with in-market research teams operating the platform to field studies and deliver insights to product management and brand marketing. Operational scope explicitly includes Samsung's in-market research teams in France and extends to support of European market teams.
Governance focused on standardizing survey templates, reporting formats and study review processes to accelerate study turnaround and ensure consistency across campaigns. Qualtrics Strategic Research enabled faster insights for product and brand teams by streamlining concept and ad testing workflows and consolidating market research outputs within a single Analytics and BI application.
|
Samsung Electronics France Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Samsung Electronics France Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Samsung Electronics France eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2021 | 2021 |
|
Samsung Electronics France CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2010 | 2010 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Samsung Electronics France ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Samsung Electronics France PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2013 | 2013 |
|
Samsung Electronics France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Samsung Electronics France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Samsung Electronics France Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung Electronics France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung Electronics France digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Samsung Electronics France Technographics
Samsung Electronics France is a Manufacturing organization based in France,
with around 4500 employees and annual revenues of $3.24 billion.
Samsung Electronics France operates a diverse technology stack with applications such as
IBM SiView, LivePerson Conversational Cloud and Qualtrics Strategic Research,
covering areas like Manufacturing Execution System, Chatbots and Conversational AI and Analytics and BI.
Samsung Electronics France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, LivePerson and Qualtrics.
Samsung Electronics France recently adopted applications including
IBM SiView in 2023, Cisco Webex Meetings in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung Electronics France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung Electronics France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung Electronics France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.