Lima, 15048,
Peru
San Fernando Peru Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by San Fernando Peru and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 San Fernando Peru employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that San Fernando Peru has purchased the following applications: Creantis CRM for CRM in 2021, Google Hosted Libraries for Content Delivery Network in 2023, reCAPTCHA for Application Security (AppSec) in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems San Fernando Peru is running and its propensity to invest more and deepen its relationship with Creantis , Google , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing San Fernando Peru revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for San Fernando Peru intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Creantis | Legacy | Creantis CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021 Creantis implemented Creantis CRM at San Fernando Peru to centralize omnichannel B2C customer service and standardize CRM-driven case handling. The deployment targeted CRM processes across San Fernando Peru, with an emphasis on customer-service workflows and scalable support during peak campaign periods.
The implementation configured vtiger CRM as the core case management engine and integrated it with Genesys Cloud CX to unify voice and digital channels. Creantis CRM was configured to improve case capture through omnichannel intake, apply automated classification rules, and enforce SLA tracking for service level management.
Integrations with Genesys Cloud CX connected contact center routing and digital channel sessions into the CRM case lifecycle, enabling consolidated case records for consumer inquiries. Operational coverage focused on customer service and contact center teams in Peru, supporting surge volumes during promotional campaigns and ongoing B2C service operations.
Governance changes included formalizing SLA tracking and case classification workflows within the Creantis CRM environment, and establishing process ownership for escalation and reporting. The program delivered faster case resolution, better customer satisfaction tracking and scalable support during peak campaigns as explicit outcomes of the implementation.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Hosted Libraries | Content Delivery Network | IaaS | n/a | 2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | reCAPTCHA | Application Security (AppSec) | CyberSecurity | n/a | 2023 | 2023 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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