Santander Consumer USA
1601 Elm St,
Dallas, 75201, TX,
United States
Dallas, 75201, TX,
United States
1 888-222-4227
Banking and Financial Services
Santander Consumer USA Technographics
Santander Consumer USA Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Santander Consumer USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Santander Consumer USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santander Consumer USA has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, Workday Benefits for Benefits Administration in 2015, Wolters Kluwer Passport for Legal Practice Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santander Consumer USA is running and its propensity to invest more and deepen its relationship with Oracle , Workday , interviewstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santander Consumer USA revenues, which have grown to $13.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander Consumer USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Santander Consumer USA Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2022 | 2023 |
In 2022 Santander Consumer USA implemented Oracle Cloud ERP as a core finance platform, initiating an R13 Fusion Cloud Finance engagement covering GL, AP, AR and CM modules. The project began in January 2022 and extends as an active product support and configuration engagement with Fusion Cloud Finance functional consulting resources assigned to the program.
Implementation work included Financial Offering configuration using FSM Functional Setups Manager, and configuration and testing of procure to pay cycles and Financial Applications to align with business requirements. The team configured journal and invoice BPM approval flows, executed journals upload and posting to Fusion General Ledger, and completed Transmission configurations and payment system setups to support payments processing.
Operational setup incorporated bank network onboarding and payments enablement, with banks and branches loaded through a Rapid Implementation template and bank accounts enabled for payments. User administration processes were established, including creation of users and assignment of roles both manually and through auto provisioning, and the engagement covered UAT and end user training activities. The Oracle Cloud ERP deployment supports Santander Consumer USA in the ERP Financial domain for corporate finance, accounting and payments operations.
Governance centered on BPM approval rules, role based access provisioning, and orchestration of P2P cycles and journal workflows to align control and auditability with finance operations. The program included ongoing reporting to management and participation in Oracle OWC sessions to coordinate product support and feature stabilization.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2015 | 2016 |
In 2015, Santander Consumer USA implemented Workday Benefits as its Benefits Administration application to centralize health and welfare plan management and leave administration across the organization. The deployment focused on administering both fully insured and self-funded plans, and included configuration for annual open enrollment and dependent eligibility audits that extended to new organizational entities such as Santander Consumer International in Puerto Rico.
Workday Benefits was configured to manage core benefits enrollment workflows, dependent auditing, leave plan administration, and ongoing plan cost management. Functional capabilities implemented included enrollment and eligibility processing, reporting to support compliance with 1095C and Form 5500 requirements, non-discrimination testing support, and reconciliation of retirement plan records between payroll and third-party recordkeepers.
Operational integration tied Workday Benefits to third-party plan vendors, HRIS teams, payroll, and accounting/finance and security reporting channels, with direct vendor coordination during plan changes and annual open enrollment. Implementation activities documented in the deployment record include managing the transition from PeopleSoft to the Workday benefit operating system and serving as a subject matter expert for system updates and testing, preserving data flows required for benefits administration and external reporting.
Governance and operations were structured around an internal benefits team, with a senior benefits specialist developing and supervising a six-person benefits and leave administration team and coordinating vendor selection and testing. Explicit outcomes reported from these activities include a dependent audit that removed 8.5 percent of ineligible participants, an approximate first-year cost savings of $575,000, and a reported 75 percent reduction in workers compensation claims after the first year, alongside ongoing support for regulatory reporting and annual enrollment governance.
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Compensation Management | HCM |
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2020 | 2022 |
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Core HR | HCM |
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2015 | 2016 |
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Interview Scheduling | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2022 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2015 | 2016 |
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Video Interviewing | HCM |
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2015 | 2015 |
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Video Interviewing | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wolters Kluwer | Legacy | Wolters Kluwer Passport | Legal Practice Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, Santander Consumer USA implemented Wolters Kluwer Passport as its Legal Practice Management application. The deployment consolidated eight distinct legal entities onto a single enterprise legal management platform, establishing a centralized matter intake and matter lifecycle foundation for global legal users.
Wolters Kluwer Passport was configured as a commercial off the shelf Legal Practice Management solution, with work focused on matter management, matter intake and intake triage, document repository and version control, e-billing and legal spend capture, workflow automation for matter routing, and reporting and analytics capabilities customary to Legal Practice Management platforms. The program consolidated legal business requirements and ran multiple design validation sessions to ensure COTS behavior aligned with bank legal processes.
Program delivery followed agile sprints, with a formal testing strategy, sprint-level test plans and test cases, manual data validation using a bespoke capture template, and daily scrum meetings to manage deliverables and impediments. The project team worked closely with the Wolters Kluwer vendor development team to validate configuration, data population, and COTS customizations against business requirements.
Governance centered on building SME capability across the legal domain, instituting design signoff cycles and QA leadership to support release readiness, and standardizing intake and reporting workflows. The implementation affected legal operations and IT governance by centralizing case management and standardizing processes across the consolidated entities, and it reached a timely go-live.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Santander Consumer USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Santander Consumer USA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Santander Consumer USA Technographics
Santander Consumer USA is a Banking and Financial Services organization based in United States,
with around 5000 employees and annual revenues of $13.17 billion.
Santander Consumer USA operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday Benefits and Wolters Kluwer Passport,
covering areas like ERP Financial, Benefits Administration and Legal Practice Management.
Santander Consumer USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Wolters Kluwer.
Santander Consumer USA recently adopted applications including
Oracle Cloud ERP in 2022, LogMeIn BoldChat in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Santander Consumer USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Santander Consumer USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Santander Consumer USA technographics profile,
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