Papillion, 68046, NE,
United States
Sarpy County Technographics
Sarpy County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sarpy County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Sarpy County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sarpy County has purchased the following applications: ADP Enterprise eTIME (OEM Kronos Workforce Central) for Time and Attendance in 2009, Smartsupp.com for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sarpy County is running and its propensity to invest more and deepen its relationship with ADP , UKG , Smartsupp.com or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sarpy County revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sarpy County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sarpy County Tech Stack and Enterprise Applications
Sarpy County HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Enterprise eTIME (OEM Kronos Workforce Central) | Time and Attendance | HCM | n/a | 2009 | 2009 |
|
|
|
|
|
Workforce Management | HCM |
|
2013 | 2013 |
|
Sarpy County AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Sarpy County implemented Smartsupp.com as a Chatbots and Conversational AI solution on its public website. The deployment was positioned to support front door citizen engagement for county services, enabling asynchronous inquiry capture and live chat initiation for visitors. Sarpy County Smartsupp.com Chatbots and Conversational AI supports public-facing inquiries across multiple county departments and service areas.
The implementation uses the Smartsupp.com web chat widget embedded in site pages, configured with scripted responses, canned replies, conversation history, and visitor tracking to provide contextual replies. Configuration included administrator roles, agent queues for human handoff, and automated welcome messages to triage inbound requests. The deployment leverages standard conversational workflows, message templates, and session management typical of Chatbots and Conversational AI platforms.
Operational coverage is centered on the county website, extending to permitting, public records, and general information inquiry workflows. Governance was established around message templates, response policies, and escalation rules, with designated administrators managing taxonomy and agent onboarding. Smartsupp.com is managed as part of the county's citizen engagement tooling and administered through web-based configuration and agent consoles.
|
Sarpy County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Sarpy County implemented Microsoft 365 as its primary Collaboration platform, a deployment visible in web asset artifacts on sarpy.com. The Microsoft 365 implementation supports collaboration and productivity across county business functions and a workforce of approximately 3000 employees, with adoption observed across multiple county departments.
The deployment centers on cloud SaaS architecture using Microsoft 365 to provide core Collaboration capabilities, including email and calendaring, team chat and meetings, document collaboration and intranet content management, and personal cloud storage. Configuration appears aligned with standard Microsoft 365 functional modules such as Exchange Online, Microsoft Teams, SharePoint, and OneDrive, delivering integrated communication, content management, and file sharing workflows. Governance is organized around centralized administration and policy controls typical for government tenants, focusing on role based access, content retention, and compliance controls to manage departmental collaboration and records management.
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2020 | 2020 |
|
Sarpy County Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2021 | 2021 |
|
Sarpy County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
Sarpy County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Sarpy County CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Sarpy County
Apps Being Evaluated by Sarpy County Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||