Scale AI
155 5th St,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415 382-9382
Professional Services
Scale AI Technographics
Scale AI Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Scale AI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Scale AI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scale AI has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Lever by Employ for Applicant Tracking System in 2019, Cohere Command R for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scale AI is running and its propensity to invest more and deepen its relationship with Oracle , Employ , Cohere or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scale AI revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scale AI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Scale AI Tech Stack and Enterprise Applications
Scale AI ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 Scale AI implemented Oracle NetSuite ERP as its core finance system, deploying the application to address transactional accounting and financial reporting under the ERP Financial category. The rollout focused on centralizing Finance and Accounting workflows to provide a single source for transactional posting, period close activity, and statutory and management reporting across the organization.
Oracle NetSuite ERP was configured to support standard ERP Financial capabilities including general ledger processing, accounts payable automation, accounts receivable and billing, revenue recognition workflows, journal entry controls, and financial consolidation and reporting constructs typical of an enterprise accounting stack. Configuration work emphasized chart of accounts rationalization, automated journal creation for recurring transactions, and structured invoice to cash and procure to pay processes to reduce manual reconciliation effort.
The ERP was instrumented to feed transactional and master data into Scale AIs analytics environment, enabling integration with the central data warehouse and Tableau based dashboards. Data Engineering and Data Science collaboration was part of the implementation, with SQL and Python driven data pipelines and models used to convert NetSuite financial data into analytical tables and dashboards that support Finance, Accounting, Sales and cross functional operational planning.
Governance and operational change accompanied the technical deployment, with business stakeholders engaged in roadmap planning, requirements definition and project governance to align financial metrics and reporting ownership. A Senior Data Analyst role was established to build the finance analytics vertical, create scalable data assets and dashboards, and to enable stakeholders on best practices, a change that is described as directly evolving how Scale AI operates and measures itself.
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Scale AI HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Scale AI implemented Lever by Employ as its Applicant Tracking System. Lever by Employ was deployed to drive job postings and candidate capture on Scale AI's website, supporting recruiting and talent acquisition workflows across the organization.
The deployment used Lever by Employ's cloud hosted SaaS architecture and standardized core modules for requisition management, candidate pipeline management, interview scheduling, offer management, and reporting and analytics. The implementation centralized candidate records and hiring stage definitions to align recruiters and hiring managers within a single recruiting workflow.
Operational scope covered Scale AI recruiting and talent acquisition teams responsible for roles published on the public careers site. Because Lever by Employ is embedded on the website, application intake and resume parsing feed directly into the Applicant Tracking System, enabling consistent candidate routing and staged evaluation.
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Scale AI AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cohere | Legacy | Cohere Command R | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Scale AI integrated Cohere Command R into its GenAI Platform to power customer support and knowledge-management applications, using the Generative AI Platforms capabilities to operationalize retrieval-augmented generation workflows in the United States. Cohere Command R was adopted as the primary model layer for retrieval-augmented generation tasks, enabling unified handling of document retrieval, contextual grounding, and natural language response synthesis within Scale AI’s platform.
The implementation centered on standard RAG functional modules including an indexing and retrieval layer, embedding generation, and response synthesis orchestration that executes model inference with contextual retrieval. Cohere Command R was used to drive the response generation module while the platform maintained separate pipelines for knowledge ingestion and vector indexing, aligning with Generative AI Platforms practices for modular model and data separation.
Integration occurred inside Scale AI’s GenAI Platform, with operational coverage focused on customer support teams and knowledge-management workflows across US-based operations. Deployment architecture emphasized model hosting and inference integration into existing support tooling and knowledge stores, with model invocation and retrieval processes embedded into support ticket and KB search flows to surface grounded answers.
Governance efforts aligned with application-level controls for retrieval accuracy and prompt orchestration, and the program emphasized cost containment as a stated objective. The engagement explicitly aimed to optimize total cost of ownership while maintaining high performance, using Cohere Command R to balance retrieval-augmented generation quality and operational efficiency for Scale AI’s customer support and knowledge management functions.
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Scale AI AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Scale AI Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Scale AI Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Scale AI CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Scale AI ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Scale AI PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Scale AI IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Scale AI CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Scale AI
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Compliance | Director | Finance | |
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Human Resources Manager | Manager | HR | |
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Corporate Counsel | CXO | Finance | |
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Corporate Counsel | CXO | Finance | |
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Apps Being Evaluated by Scale AI Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Scale AI IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Scale AI digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Scale AI Technographics
Scale AI is a Professional Services organization based in United States,
with around 450 employees and annual revenues of $70.0 million.
Scale AI operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Lever by Employ and Cohere Command R,
covering areas like ERP Financial, Applicant Tracking System and Generative AI Platforms.
Scale AI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Employ and Cohere.
Scale AI recently adopted applications including
Cohere Command R in 2024, DocuSign eSignature in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Scale AI’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Scale AI’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Scale AI technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.