San Francisco, 94103, CA,
United States
Scale AI Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Scale AI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Scale AI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scale AI has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Lever by Employ for Applicant Tracking System in 2019, Cohere Command R for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scale AI is running and its propensity to invest more and deepen its relationship with Oracle , Employ , Cohere or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scale AI revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scale AI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cohere | Legacy | Cohere Command R | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Scale AI integrated Cohere Command R into its GenAI Platform to power customer support and knowledge-management applications, using the Generative AI Platforms capabilities to operationalize retrieval-augmented generation workflows in the United States. Cohere Command R was adopted as the primary model layer for retrieval-augmented generation tasks, enabling unified handling of document retrieval, contextual grounding, and natural language response synthesis within Scale AI’s platform.
The implementation centered on standard RAG functional modules including an indexing and retrieval layer, embedding generation, and response synthesis orchestration that executes model inference with contextual retrieval. Cohere Command R was used to drive the response generation module while the platform maintained separate pipelines for knowledge ingestion and vector indexing, aligning with Generative AI Platforms practices for modular model and data separation.
Integration occurred inside Scale AI’s GenAI Platform, with operational coverage focused on customer support teams and knowledge-management workflows across US-based operations. Deployment architecture emphasized model hosting and inference integration into existing support tooling and knowledge stores, with model invocation and retrieval processes embedded into support ticket and KB search flows to surface grounded answers.
Governance efforts aligned with application-level controls for retrieval accuracy and prompt orchestration, and the program emphasized cost containment as a stated objective. The engagement explicitly aimed to optimize total cost of ownership while maintaining high performance, using Cohere Command R to balance retrieval-augmented generation quality and operational efficiency for Scale AI’s customer support and knowledge management functions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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|
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Collaboration | Collaboration |
|
2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Contract Lifecycle Management | Content Management |
|
2020 | 2020 |
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Digital Signing | Content Management |
|
2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
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Account Based Marketing | CRM |
|
2021 | 2021 |
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Customer Data Platform | CRM |
|
2019 | 2019 |
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Customer Experience | CRM |
|
2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
|
2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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IT Service Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Cloud Storage | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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