Score Group B.V. Technographics
Score Group B.V. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Score Group B.V. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Score Group B.V. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Score Group B.V. has purchased the following applications: Klarna Payments for Payment Processing in 2020, Softbrick Workforce Management for Workforce Management in 2015, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Score Group B.V. is running and its propensity to invest more and deepen its relationship with Klarna , Softbrick , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Score Group B.V. revenues, which have grown to $254.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Score Group B.V. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Score Group B.V. Tech Stack and Enterprise Applications
Score Group B.V. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Score Group B.V. deployed Klarna Payments as its ecommerce payment engine on the company website, implementing Klarna Payments for Payment Processing to manage online checkout flows. The implementation was focused on web checkout integration for Score Group B.V., supporting customer-facing payment capture on the retailer site in the Netherlands.
The deployment used a front end checkout integration combined with server-side payment handling to support authorization and payment confirmation workflows, consistent with Payment Processing architectures. Functional capabilities implemented include the Klarna Payments checkout experience, payment authorization and capture, and hosted payment interactions to reduce PCI scope while maintaining customer experience.
Operational ownership for the Klarna Payments implementation rested with ecommerce and finance teams, with customer service processes adjusted to handle payment status inquiries and order reconciliation. Rollout was scoped to the public ecommerce site and instrumented to handle live online transactions, aligning payment processing, order confirmation flows, and merchant settlement workflows for Score Group B.V.
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Score Group B.V. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Softbrick | Legacy | Softbrick Workforce Management | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, Score Group B.V. deployed Softbrick Workforce Management, a Workforce Management application, to standardize store-level scheduling and daily task orchestration across its retail operations in the Netherlands. The implementation targeted store managers and regional management, embedding application usage into routine operational duties such as schedule creation and staff communication.
Softbrick Workforce Management was configured to support weekly schedule creation, shift planning, and task lists tied to role responsibilities, reflecting job duties like opening and closing the shop, starting and closing the cash register, receiving and processing freight, and customer service activities. Configuration emphasized store-level roster management and task assignments, enabling store managers to create weekly schedules in Softbrick and assign operational duties to staff.
Operational coverage focused on retail store operations and regional oversight, with store managers maintaining contact with the Regional Manager as part of the workflow. The implementation centered on workforce scheduling and in-store task orchestration, aligning employee activities such as selling, advising, store maintenance, and register management with planned shifts.
Governance and workflow changes formalized schedule creation and task handoff, with Softbrick used as the authoritative source for weekly schedules and staff instructions. Operational processes were reoriented so that routine store procedures, including day planning and transfer of plans to staff, were managed through Softbrick Workforce Management rather than informal paper or ad hoc methods.
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Score Group B.V. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Score Group B.V. deployed Zendesk Chat on its public website, adopting Chatbots and Conversational AI to handle customer conversations for its Netherlands retail operations. The deployment embeds a web chat widget on product and support pages, routing live sessions into a centralized agent console, and supports online customer service workflows tied to the ecommerce channel. Zendesk Chat is used to present a persistent web channel for shoppers to request product information and post-purchase support without requiring phone contact.
The implementation leverages category-aligned functional capabilities common to Zendesk Chat, including real-time messaging, automated routing to agents, configurable triggers, canned responses and session transcripts for case handoff. Operational ownership is aligned with customer service and digital commerce teams who maintain routing rules, response templates and chat staffing, while analytics and reporting functions feed conversational quality reviews. Zendesk Chat provides the front-line conversational layer for Score Group B.V., integrating the web channel into the companys broader customer engagement stack without named third party integrations specified.
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Score Group B.V. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Score Group B.V. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2011 | 2011 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Score Group B.V. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Score Group B.V. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Score Group B.V. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Score Group B.V. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Score Group B.V.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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HR Manager | Manager | HR | |
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CIO | CXO | Finance | |
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Operations Manager | Manager | Finance | |
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HR Manager | Manager | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Score Group B.V. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Score Group B.V. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Score Group B.V. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Score Group B.V. Technographics
Score Group B.V. is a Retail organization based in Netherlands,
with around 1000 employees and annual revenues of $254.0 million.
Score Group B.V. operates a diverse technology stack with applications such as
Klarna Payments, Softbrick Workforce Management and Zendesk Chat,
covering areas like Payment Processing, Workforce Management and Chatbots and Conversational AI.
Score Group B.V. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, Softbrick and Zendesk.
Score Group B.V. recently adopted applications including
StackPath CDN in 2022, Fastly in 2021 and Klarna Payments in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Score Group B.V.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Score Group B.V.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Score Group B.V. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.