Scottish Widows
69 Morrison St,
Edinburgh, EH3 1HL,
United Kingdom
Edinburgh, EH3 1HL,
United Kingdom
44 34 5716-6777
Banking and Financial Services
Scottish Widows Technographics
Scottish Widows Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Scottish Widows and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2285 Scottish Widows employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scottish Widows has purchased the following applications: Mercer Darwin Benefits (formerly Thomsons Online Benefits) for Benefits Administration in 2015, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Adobe Experience Cloud for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scottish Widows is running and its propensity to invest more and deepen its relationship with Mercer , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scottish Widows revenues, which have grown to $20.55 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scottish Widows intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Scottish Widows Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Darwin Benefits (formerly Thomsons Online Benefits) | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015, Scottish Widows deployed Mercer Darwin Benefits (formerly Thomsons Online Benefits) as its Benefits Administration platform. The deployment targeted benefits and Total Rewards operations for the UK business covering approximately 2285 employees, establishing Mercer Darwin Benefits as the central system for employee benefit election and enrollment workflows.
The implementation configured Mercer Darwin Benefits to process online benefits enrollment and benefit selections, support the company auto enrolment scheme, manage benefit scheme accounts and renewals, and capture submissions from HR staff. Functional workstreams included benefits selection submission workflows, eligibility and enrollment configuration, vendor billing capture, and invoice reconciliation, reflecting typical Benefits Administration modules for eligibility, enrollment, and billing.
Operational integration included explicit use of SAP and ADP Global View to generate reports and investigate employee queries, while the Total Rewards Analyst served as the first point of contact for UK pension and benefit queries and submitted benefit selections into Mercer Darwin Benefits. Governance emphasized centralized query handling, periodic reconciliation of invoices, and coordination across HR, payroll, and benefits administration teams in the UK, with Mercer Darwin Benefits acting as the transactional system of record for employee elections.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Scottish Widows implemented LivePerson Conversational Cloud on its public website to provide conversational customer engagement. Scottish Widows LivePerson Conversational Cloud Chatbots and Conversational AI is positioned to support customer service and digital engagement workflows through embedded web chat interfaces and automated conversational agents.
The deployment centers on LivePerson Conversational Cloud capabilities typical of the Chatbots and Conversational AI category, including web chat widget deployment, intent classification and natural language routing, bot authoring for scripted dialogues, and live agent escalation for complex inquiries. Configuration work focused on conversational flows, session persistence across page navigation, and platform-side message handling to maintain continuity of customer interactions.
Operational coverage is the customer-facing website, with the LivePerson Conversational Cloud embedded on the UK-facing site to capture and manage inbound customer conversations. The implementation leverages platform analytics and conversation history to inform triage and routing, and supports agent handoff workflows that combine automated handling with human-assisted service when needed.
Governance and operational controls implemented alongside the solution emphasize conversational script versioning, compliance-minded content moderation, and staged rollout of automated flows to production. Scottish Widows LivePerson Conversational Cloud Chatbots and Conversational AI is managed as part of digital channels and customer service operations, aligning bot policy, escalation rules, and ongoing conversation tuning with channel governance.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Scottish Widows implemented Adobe Experience Cloud to support its Customer Experience initiatives on the corporate website. Adobe Experience Cloud is being used as the primary digital experience platform for the public web channel at Scottish Widows.
The implementation emphasizes web content management, personalization, analytics, asset management, and tag management capabilities within Adobe Experience Cloud to enable editorial publishing, targeted customer experiences, and measurement of online interactions. Deployment follows a cloud-hosted SaaS architecture, with Adobe Experience Cloud services providing content delivery, audience segmentation, experimentation, and analytics instrumentation for site traffic and customer journeys.
Operational scope is focused on the customer-facing website, with the platform supporting digital marketing, web operations, and customer experience functions. Governance is organized around content workflows, tagging and data governance, and campaign orchestration to maintain consistent experiences and measurement across the web channel.
|
|
|
|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transfer Agency | Investment Management |
|
2008 | 2009 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2017 | 2017 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Risk Management | TRM |
|
2011 | 2011 |
|
|
|
|
|
Risk Management | TRM |
|
2013 | 2013 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Scottish Widows
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Scottish Widows Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Scottish Widows IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Scottish Widows digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Scottish Widows Technographics
Scottish Widows is a Banking and Financial Services organization based in United Kingdom,
with around 2285 employees and annual revenues of $20.55 billion.
Scottish Widows operates a diverse technology stack with applications such as
Mercer Darwin Benefits (formerly Thomsons Online Benefits), LivePerson Conversational Cloud and Adobe Experience Cloud,
covering areas like Benefits Administration, Chatbots and Conversational AI and Customer Experience.
Scottish Widows has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mercer, LivePerson and Adobe Systems.
Scottish Widows recently adopted applications including
Adobe Experience Cloud in 2021, Atlassian Jira Service Desk in 2021 and LivePerson Conversational Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Scottish Widows’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Scottish Widows’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Scottish Widows technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.