SeatGeek
902 Broadway,
New York, 10010, NY,
United States
New York, 10010, NY,
United States
1 415-722-4009
Professional Services
SeatGeek Technographics
SeatGeek Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SeatGeek and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 SeatGeek employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SeatGeek has purchased the following applications: Apple Pay for Payment Processing in 2020, Spark Hire Video Interview for Video Interviewing in 2017, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SeatGeek is running and its propensity to invest more and deepen its relationship with Apple , Spreedly , Leap Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SeatGeek revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SeatGeek intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SeatGeek Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, SeatGeek implemented Apple Pay on its website to handle online checkout and Payment Processing. SeatGeek deployed Apple Pay as a checkout option embedded in the web flow, making Apple Pay the designated Payment Processing method for browser transactions initiated on SeatGeek's public site.
The technical integration uses Apple Pay JS and merchant validation on the client side, with Apple Pay payment tokens collected in the browser and forwarded to SeatGeek servers for authorization and order capture. The implementation emphasizes web checkout integration, client side tokenization, server side token handling, and checkout orchestration within SeatGeek's transaction processing workflows.
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Payment Processing | ERP Financial Management |
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2014 | 2014 |
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Subscription and Recurring Billing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spark Hire | Legacy | Spark Hire Video Interview | Video Interviewing | HCM | n/a | 2017 | 2017 |
In 2017, SeatGeek implemented Spark Hire Video Interview to pilot one way video interviewing for Customer Experience roles, deploying Spark Hire Video Interview as their Video Interviewing application. The initiative was framed to reduce screening time while preserving a high quality candidate experience during initial outreach and assessment.
The implementation focused on one way interview capability, candidate email invitations, configurable question sets, and recruiter review workflows that support pausing, rewinding, and note taking during playback. SeatGeek configured personalized welcome content and tailored questions to suit a non conversational interview format, and the team invested time in crafting clear prompts to elicit complete candidate responses.
SeatGeek integrated Spark Hire Video Interview with the Greenhouse ATS to streamline invitations and candidate tracking, making the video step the first stage in their interview funnel for roles where high applicant volume was expected. Operational ownership rested with recruiting and hiring managers, and the tool was initially applied to Customer Experience hiring before broader use as hiring needs required.
Process changes replaced a prior practice of 30 minute phone screens with a video screening stage, with candidates notified upon application that they might receive an email to complete a one way video interview. This restructuring reduced live screening workload for recruiters and enabled asynchronous candidate completion outside normal business hours, which supported faster candidate throughput.
Explicit outcomes reported by SeatGeek include hiring 40 people using one way video interviews in nearly 10 months and completing their first hire using Spark Hire Video Interview in 23 days, which beat their prior record by 3 days. The team also cited improved ability to assess candidates technical comfort and the practical benefit of reviewers pausing and replaying responses to evaluate fit.
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Workforce Management | HCM |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, SeatGeek deployed Sift Science Digital Trust Platform on its public website. The implementation falls under the ML and Data Science Platforms category and is focused on web based digital trust and risk scoring for customer interaction points.
The deployment is configured to collect browser and server event streams from the SeatGeek website, forwarding event telemetry to Sift for model scoring and signal aggregation. Functional capabilities in use include behavioral analytics, device fingerprinting, automated risk scoring, and API driven decision signals that feed front end transaction flows and backend verification logic.
Instrumentation is concentrated on user session and transaction events captured on the SeatGeek website, with Sift Science Digital Trust Platform returning risk signals via APIs to inform gating or review workflows in checkout and account flows. Operational coverage is web centric and oriented toward trust and safety, payments validation, and customer support triage where signals influence automated and manual response paths.
Governance and operational ownership align with product, security, and trust and safety functions, using configurable policy rules and scoring thresholds to manage automated actions and escalation. The narrative is limited to the web based implementation on SeatGeek's site and the ML and Data Science Platforms capabilities employed, with no additional systems or outcomes specified.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2024 | 2024 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2025 | 2025 |
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Call Center | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at SeatGeek
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SeatGeek Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SeatGeek IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SeatGeek digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SeatGeek Technographics
SeatGeek is a Professional Services organization based in United States,
with around 800 employees and annual revenues of $200.0 million.
SeatGeek operates a diverse technology stack with applications such as
Apple Pay, Spark Hire Video Interview and Sift Science Digital Trust Platform,
covering areas like Payment Processing, Video Interviewing and ML and Data Science Platforms.
SeatGeek has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Spark Hire and Sift Science.
SeatGeek recently adopted applications including
Iterable Platform in 2025, Summize CLM in 2024 and Simon AI in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SeatGeek’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SeatGeek’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SeatGeek technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.