Segra
11215 N Community House Rd,
Charlotte, 28277, NC,
United States
Charlotte, 28277, NC,
United States
1 833-467-3472
Communications
Segra Technographics
Segra Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Segra and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Segra employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Segra has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2016, Field Squared Platform for Field Service Management in 2019, Google Contact Center Ai for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Segra is running and its propensity to invest more and deepen its relationship with Oracle , Field Squared , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Segra revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Segra intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Segra Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Field Squared | Legacy | Field Squared Platform | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2018 Segra implemented the Field Squared Platform to centralize scheduling and document management for its field operations. The Field Squared Platform, a Field Service Management solution, was deployed to unify scheduling, dispatch and mobile workforce management across the business.
The implementation configured core modules for scheduling and dispatch, mobile workforce management and centralized document management, with workflow orchestration to support technician assignments and job documentation. Field Squared Platform was used to standardize scheduling rules, shift and crew assignments, and mobile tasking for field technicians.
Deployment scope targeted Segra’s East Coast and Midwest fiber operations in the United States, concentrating on field operations and dispatch centers rather than back office systems. The project consolidated work that had previously been handled through fragmented Outlook calendars into a single Field Service Management platform, improving operational visibility across regions.
Rollout emphasized operational governance for field scheduling and mobile workflows, with staged regional adoption described in vendor materials and an approximate timeline reported by the vendor. The vendor credits adoption of the Field Squared Platform as a core enabler for scaling Segra’s business and cites 300% growth over seven years.
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OSS/BSS | ERP Services and Operations |
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2021 | 2021 |
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OSS/BSS | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Contact Center Ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Segra implemented Google Contact Center Ai to modernize customer experience and improve agent productivity across its U.S. telecommunications operations. The deployment used the Chatbots and Conversational AI application to deliver an end to end CCaaS experience centered on virtual agents, AI routing, and CRM integration.
The implementation configured Google Contact Center Ai virtual agents to handle primary conversational self service flows and employed AI driven routing to escalate complex sessions to human agents, aligning automated interactions with existing service workflows. Integration with Segra’s CRM was a focal point to ensure conversational context followed customers into agent sessions and to streamline agent workflows for faster resolution.
Architecturally the project leveraged a cloud native Google Contact Center Ai platform as the core CCaaS layer, integrating conversational automation with Segra’s contact center operations in the United States. The architecture connected conversational front ends to backend customer records and agent handling processes to create continuity between virtual agents and live support.
Segra was announced as an early commercial deployer of the Google Contact Center Ai platform, with the rollout targeted at customer service and contact center functions. The stated outcomes included enabling faster self service and improving agent workflows through the introduction of virtual agents and AI routing.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at Segra
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Segra Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Segra Technographics
Segra is a Communications organization based in United States,
with around 900 employees and annual revenues of $450.0 million.
Segra operates a diverse technology stack with applications such as
Oracle E-Business Suite, Field Squared Platform and Google Contact Center Ai,
covering areas like ERP Financial, Field Service Management and Chatbots and Conversational AI.
Segra has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Field Squared and Google.
Segra recently adopted applications including
Autodesk AutoSketch in 2025, Google Contact Center Ai in 2022 and Zoominfo Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Segra’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Segra’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Segra technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.