Port Huron, 48060, MI,
United States
SEMCO ENERGY Technographics
SEMCO ENERGY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SEMCO ENERGY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 SEMCO ENERGY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SEMCO ENERGY has purchased the following applications: Microsoft 365 for Collaboration in 2020, Systems & Software enQuesta CIS for Utilities Customer Care and Billing in 2006, LogMeIn GoToMyPC for Remote Monitoring and Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SEMCO ENERGY is running and its propensity to invest more and deepen its relationship with Microsoft , Systems & Software , GoTo (formerly LogMeIn) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SEMCO ENERGY revenues, which have grown to $321.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SEMCO ENERGY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SEMCO ENERGY Tech Stack and Enterprise Applications
SEMCO ENERGY Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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SEMCO ENERGY CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Systems & Software | Legacy | Systems & Software enQuesta CIS | Utilities Customer Care and Billing | CRM | n/a | 2006 | 2006 |
In 2006, SEMCO Energy Gas Company went live with Systems & Software enQuesta CIS. The deployment positioned Systems & Software enQuesta CIS as the Utilities Customer Care and Billing application supporting the investor-owned gas utility in Michigan, anchoring billing and customer care workflows for the company.
The implementation included configuration of enQuesta WebConnect for web self-service, enhanced IVR capabilities, and EBPP electronic bill presentment and payment, with functional focus on customer account management, bill presentment, payments, and cash application. Modules and workflows were adjusted to support faster cash posting and improved billing and reporting processes, with billing, payments, and cash posting automation central to the configuration.
Integrations were implemented with the field order management system to coordinate work orders and with JD Edwards for financial posting and general ledger synchronization, establishing end-to-end flows from field operations to billing and into finance. The integration approach centralized customer transactions in enQuesta CIS while feeding settled payment and receivable data into JD Edwards for downstream accounting and reporting.
Governance and rollout emphasized rapid EBPP adoption, with immediate EBPP uptake and thousands of bills delivered electronically within days of go-live, and reported improvements in cash posting speed and reporting capability. The implementation affected customer service, billing, finance, and field operations across SEMCO Energy Gas Company and delivered immediate electronic billing volumes as an operational outcome.
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SEMCO ENERGY ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn GoToMyPC | Remote Monitoring and Management | ITSM | n/a | 2020 | 2020 |
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SEMCO ENERGY TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Treasury Management | TRM |
|
2017 | 2017 |
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SEMCO ENERGY PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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SEMCO ENERGY IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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SEMCO ENERGY CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at SEMCO ENERGY
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SEMCO ENERGY Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||